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Customer Success (Dutch higher education institutions)

Posted 24 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Do you want to apply your knowledge while improving the education of thousands of students? As part of our team, you will have the opportunity to apply yourself and experience and face real responsibilities and challenges. During your placement, you will work together with the most influential innovators in education and directly impact the lives of thousands of teachers and students.

Our team:

We are a mission driven scale-up and believe education is key to facing the future challenges of society and achieving our full potential as individuals. The success of today's education depends on teachers turning the flame of curiosity into lifelong learning and initiatives like Bildung cultivating critical thinking. FeedbackFruits builds the technology to facilitate this transition in our education.

Our team consists of over 20 very passionate individuals experts in their field, from artificial intelligence and web development to commercialization. We work with a holacratic type structure. Every person on our team gets full autonomy and responsibility in their role, as well as a lot of opportunities to collaborate with the rest of the team and to be involved in the high-level direction of the company.

A FeedbackFruits intern doesn’t make coffee! You will be given the freedom and responsibilities and will be expected to live up to your potential as any other person on our team. In other words - the full-on working experience.

Your role:

As a Customer Success Intern, your goal will be to increase customer retention through customer satisfaction and engagement of teachers and management staff at Dutch higher education institutions. You will be the drive behind:

  • Growing the relationships with existing customers and shape the value proposition of the product based on their future needs (Some of the universities we work with are WUR, TUE, UU, UvA, Erasmus, TU Delft etc.)
  • Growing the Education Doetank as a driver of didactic innovation for the customer universities (http://onderwijsdoetank.nl/) which is part of our Education Consortium initiative (https://onderwijsconsortium.feedbackfruits.com/)
  • Organizing and hosting our Onderwijs Doetank Inspiration Days (visited by 60+ high profile educational pioneers)
  • Coming up with new engagement initiatives and driving institutional virality within the current customer universities and their network

A FeedbackFruits intern doesn’t make coffee! You will be given the freedom and responsibilities and will be expected to live up to your potential as any other person on our team. In other words - the full-on working experience.

Who are we looking for:

  • Ambitious BSc/MSc student with proven success track record and at the top of his/her academic peers
  • Exceptional analytical and problem-solving ability
  • Ability to conceptualize and create new value propositions based on customer needs
  • Result-driven, with ability to lead projects and successfully execute them
  • Self-starter with entrepreneurial mentality
  • Excellent communication and presentation skills
  • Strong interest in technological innovation and education

The perks:

  • Work in one of the top entrepreneurial communities - TQ
  • Join a team of exceptionally smart people
  • Enjoy the "no nonsense" of an informal and high performance, data-driven culture
  • Be part of a company with flat structure with tangible decision power and responsibilities
  • Get first-hand experience with the OKR critical thinking framework
  • Fill a role that has a high impact on the team and work on a product which creates genuine value for its users
  • Role is also suited for a graduation internship

Our team builds web-apps, helping teachers to make their courses fascinating. Each of us's passion is to make a positive impact on education, and that drives our mission.
We believe education is key to facing the future challenges of society and achieving our full potential as individuals. The success of today's education depends on teachers turning the flame of curiosity into lifelong learning and critical thinking.

Education
Amsterdam
Active in 11 countries
60 employees
60% men - 40% women
Average age is 28 years