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Customer Care Advisor (Finance)

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Are you an experienced customer care advisor looking for a change of scenery? Do you need regular hours that also fit around your other commitments? or would you like to work flexible hours? Are you looking for the opportunity to be part of a team for the long-term? Interested in working in a fun, fast growing international company with big ambitions?

WE ARE NEWMOTION

We are Europe’s largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. We do that by offering large scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service

WHAT YOU WILL BE IN CHARGE OF

Here at NewMotion we are looking for a Customer Care Advisor to join our growing team of passionate customer care heros. We are passionate about everything around EV, but more importantly, we are passionate about the kind of service we deliver. We listen, we understand, and we ask the right questions to find the right answers so our customers continue to be advocates for NewMotion, and helping our planet!

Across Europe thousands of electric drivers use our charging solutions such as charging points, mobile app, online platforms and charging cards who give access to tens of thousands of charging stations. As a Finance Support Agent you help our customers with any financial issue they might have.

THIS IS HOW YOU WILL CONTRIBUTE

  • Answering customer questions regarding financial issues via telephone and email (1st line). This means 40% 1st line call and 40% 1st line email of your weekly work.
  • To be the expert within your field and with that supporting your (international) colleagues when they are dealing with financial issues (2nd line). This will be 20% of your weekly work.
  • Administrative task such as correcting invoices and credit notes in direct collaboration with the Finance department.
  • Providing input for the training of (new) colleagues plus delivering and optimizing work instructions.
  • Raising (potential) issues to your manager to avoid customer contact.
  • Manage workload and update management about results.
  • Inform colleagues about (coming) changes regarding finance processes or issues.

THIS IS WHO YOU ARE

  • Excellent numerical skills and very accurate
  • A friendly and customer oriented mindset
  • A keen eye for improving existing processes and procedures
  • Coaching skills, focussed on the development of new and existing team members
  • Excellent communication skills in both Dutch and English (additional German or French very welcome)

BECOME PART OF THE CHANGE

Working at NewMotion means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

  • Contribute to a more sustainable future;

  • Become an expert in e-mobility;
  • Work in an open and transparent culture with colleagues from all over the world;
  • Receive a competitive salary that fits your experience + bonus;
  • Receive a MacBook;
  • Enjoy daily healthy lunches, prepared by our master chefs;
  • Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
  • Enjoy our fun weekly get-togethers (drinks), our annual winter and summer outing, NewMotion running team on the Dam tot Damloop, or any other event initiated by colleagues!

Being part of NewMotion is being part of a company that is focussing on the future and helps enable a cleaner generation. Everyone who works for NewMotion believes in our services and products and feels engaged with our mission and vision.
Working at NewMotion means..
- Working in a great work environment: NewMotion is a young organisation which means that…


Being part of NewMotion is being part of a company that is focussing on the future and helps enable a cleaner generation. Everyone who works for NewMotion believes in our services and products and feels engaged with our mission and vision.

Working at NewMotion means..
- Working in a great work environment: NewMotion is a young organisation which means that there is plenty of room for initiatives and personal development. Apart from the Friday drinks every week, there are also lot of social activities we do together with the whole organisations or within the different departments.
- Innovation: Since the industry we are operation in is very innovative and new NewMotion is working on new solutions every day in order in develop the smartest ways of charging.
- Working in a divers, international and young environment: People from all over the world are working at NewMotion. Also, the way we work together is quit informal and our organisation is very flat.

Automotive
Amsterdam
240 employees