Digital & Ecommerce Internship
Amsterdam
Fulltime
The Denham Digital & Ecommerce Internship offers an opportunity for college student or recent graduate and aspiring e-commerce professional to gain a hands-on experience in the increasingly transformative environment of digital commerce with specialized focus on Premium clothing. This role is ideal for a candidate looking for real-world e-commerce experience as they work towards a career in digital commerce, digital GTM, or related field.
Duties and Responsibilities:
- Key responsibilities of the internship include optimizing Denham’s online product catalogues and go-to-market preparation, monitoring product content, images, prices, and stock availability before the go-live, and working closely with the Digital & Ecommerce Teams and external departments.
- Additional role of intern is to improve the customer journey, being responsible of product categorization, filtering, sorting rules, on-site search, attributes and identifying insights and action steps to improve business performance. T
- The Intern will also be exposed to ongoing activities on the e-mail marketing monitoring the creation, testing and scheduling phase, and collaborate with the Digital Team on new product launches and expanded Brand pages.
- The Intern will also be responsible to support the Customer Service Team answering all the questions our customers have; via e-mail, telephone, and also live chat. You'll make sure to answers our customers with the same eye for detail as every other DENHAM product.
- Work directly with the Digital Operation Manager and the Customer Service Supervisor.
- You will also work together with the rest of the team on a variety of tasks:
- Communication with Production Team for faulty items and production product changes.
- Communication with Marketing Team for uploading the seasonal content.
- Communication with Logistics regarding orders status and shipment updated.
- Communication with Copy Writer to enhance the online presentation.
- Communication with Finance for online payment status.
Skills and Experiences:
- Good command on both Dutch and English (spoken & written Must have)
- Structured, accurate and organized in communication and workflow procedure
- Good knowledge of Excel, and Microsoft office products
- Can work both independently and together in teams
- Hands-on mentality
- Self-starter
- Customer friendly
Nice to have:
- Good communication skills in German
- Experience in the Fashion industry