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(DevOps) Incident Commander
Zaandam
Full-time
Do you want to be responsible for the rapid resolution (mitigation of impact customers and/or business) of major incidents? And is developing Dashboards and or automation to make processes easier and faster what makes you tick? This position might be the right job for you!
Hi, we're Albert Heijn, omnichannel food retailer
Whether people shop online or go to a physical store, 'Albert Heijn' is a welcome guest in 5 million households. This is a major social responsibility; our aim is to continue to inspire customers to eat healthily, easily, enjoyably and affordably. Rapidly changing customer preferences call for a continuous rethinking of our propositions and positioning. The transition from physical to online shopping driven by Covid-19 is a case in point. Choosing Albert Heijn means choosing a flexible setting, where change is the only constant and everything you do impacts the lives of millions of customers. Are you up to the challenge? Welcome to the omnichannel food retailer.
Making a difference to the customer as an Incident Commander
As Incident Commander within the Customer Technology Platform, you are responsible for the rapid resolution (mitigation of impact customers and/or business) of major incidents. In addition, you are developing Dashboards and or automation to make the processes easier and faster. Thanks to your input, everyone in the department is aware of the up-to-date processes and you ensure timely communication in case something is broken. You also ensure that these processes are supported with tools and technology that you can develop yourself.
As an Incident Commander you make your presence felt by:
At Albert Heijn we work with the latest technologies and innovative solutions such as Kubernetes, CI/CD, Github actions etc. The entire platform is in Azure and is a state of the art scalable platform. There is an open development culture, with room for your ideas, you get ownership, and we expect our own initiative. You are really a spider in the web and have to deal with different departments and levels within the organization.
You will be part of the AH Customer Tech Platform and more specifically the Enabling cluster. We work daily on ah.nl, the iOS/Android App and more. Within the Enabling cluster, we work on various matters to ensure that product teams can focus primarily on delivering customer value. Our focus is mainly on automation. The team makes sure that if something breaks, we quickly fix it together again. We hate it when customers or our own business has an impact of a disruption. There is no blame culture, we roll up our sleeves and fix the problem. Afterwards we look together where we can improve. For more information about AH Technology, you can also visit our Stack Overflow page: https://stackoverflow.com/jobs/companies/ah-technology-albert-heijn
The right ingredients for a high-impact job
To maximize the customer impact, it is important that you:
Bij Albert Heijn hebben we één grote missie: onze klanten iedere dag weer inspireren. Ook stellen we onszelf als doel om iedere dag te verbeteren.
Albert Heijn valt samen met Etos en Gall & Gall onder de lokale merken van Ahold Delhaize, een van de grootste foodretailgroepen ter wereld.
Op ons hoofdkantoor in Zaandam, bieden wij veel mogelijkheden op het gebied van leerzame stages, Internationale traineeships en startersfuncties binnen verschillende afdelingen.
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