Afstudeerstage - Communication skills training front office services
In the Netherlands, where 2100 employees are based, we are located in four cities: Huizen, Delft, Eindhoven and Hengelo (HQ). Together with an extensive ecosystem of knowledge partners, customers and suppliers, we work on radars for naval vessels, cyber security solutions, transportation systems, communication equipment for land forces, cryogenic cooling solutions and research & development for radar tech (in collaboration with TU Delft).
The Customer Contact Center (CCC) is responsible within the Naval organization for building and maintaining a good relationship with our customer. The Customer Contact Center provides the first point of contact between Thales and its customers and ensures that the customer receives appropriate support in a timely manner on their requests.
Within the Customer Contact Center, one of our main responsibilities is good communication to ensure service quality. Communication is a process, which involves sharing information between people through a continuous activity of speaking, listening and understanding. Previous research has shown that it is an important factor in business management. The front office wants to understand how to enhance the communication process. This requires research into the communication between customers and the Customer Contact Center. For instance, investigating the design, implementation and evaluation of a communication skills training programme. Therefore, Thales is looking for a student who can support our Customer Contact Center team who provides the front office services.
For this assignment we are looking for a Master student or a Bachelor intern for a period of 6 months.
You have good communication skills and you are fluent in English. You are proactive and you can work independently. Your main responsibilities will include internal and external research into the communication process.
With 80.000 talents working in 68 countries, we are one of the biggest high-tech employers in the field of safety and security. In the Netherlands, where 2500 employees are based, we are located in four cities: Huizen, Delft, Eindhoven and Hengelo (HQ).
Do you want to kickstart your career in an international high-tech environment? And are you looking for a traineeship where you can develop your personal skills? Our traineeship starts in October 2021. Check www.thalestraineeship.nl
As a Thales trainee you get the opportunity to quickly and broadly orientate yourself within the organization. The work is challenging, the guidance is good and together with the other trainees we form a close team.