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Social Media Engagement Specialist Philips HUE (EN) - RIFF Digital Engagement

Posted 26 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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For the leading brand in smart home lighting, Philips Hue, we’re looking for Social Media Engagement Specialists fluent in both Dutch and English. Are you the smart home expert who wants to know more about the most connected light in the world? Then keep on reading!

For Signify (Philips Lighting), we’re looking for social media enthusiasts that know all about the ins and outs of IoT and want to join our Global 24/7 Philips Hue team! Whether it’s helping customers pick out the right wireless lighting for their new place or helping them use their Google Home / Alexa / Siri device with their freshly bought Hue starter kit, you’ll be playing an important role in their journey to creating the ultimate smart home.

Are you going to be the next Philips Hue Social Media Engagement Specialist?

RIFF Digital Engagement is a vibrant workplace, where you can develop your language skills and flex your creative muscles. You will be a valuable representative for inspiring brands like Philips, The Ocean Cleanup, Schiphol or McDonald's. As an engagement professional, you work independently and have the freedom to order your priorities throughout a shift. You use your empathy to communicate effectively with customers and enjoy improving their online experience.

What you will be doing

  • You will monitor all incoming social activity on the Philips Hue, Lighting Benelux and WiZ social pages (Facebook, Twitter, Instagram, and YouTubeYou will proactively answer current and potential customers about the different available products, services and use.
  • You will improve the customer experience on all social media channels and review sites and strive for 100% customer satisfaction.
  • You will continuously be trained and have access to various databases and second line support to ensure that you can provide the right information and advice.
  • You will play an essential role in collecting all customer feedback to Philips Hue to improve the products and customer experience further.

Who are you?

No work experience? Not a problem! All we're looking for is a tech fanatic that knows how to empathize with customers. You're someone who knows exactly what the customer is looking for and can translate this into creative answers. 'Out of the box' describes how you solve customer queries, answering their questions in Dutch and English. Working in a complex, dynamic organization gives you energy, and you are available to work during the evenings, nights and weekends (24/7). These working hours are ideal for a student finishing their Bachelor's or Master's degree. Have you already completed your degree? A social media engagement specialist position is also suitable for young professionals who want to start a successful career. The only experience we require is using social media (Twitter, Facebook, Instagram, YouTube). Personal use counts as well. Besides that, you speak and write Dutch and English on level C1 (native level).

What do we offer you?

  • A competitive salary plus surcharge hours for weekends, evenings, and Dutch holidays;
  • A contract for 24-32 or 32-40 hours a week;
  • Flexible work hours, including weekends, evenings, and nights, to combine with your busy life;
  • A company laptop and accompanying accessories;
  • You will receive intensive brand, product and customer care social media training for two weeks;
  • We stimulate your personal development and offer opportunities to grow into a role as Team Manager, Client Manager or Consultant;
  • You will work for an international organization with a focus on meaningful innovation;
  • An open, informal and transparent work environment.

Met meer dan 200 specialisten werkt RIFF aan totaaloplossingen op het gebied van Content, Digital Marketing en Digital Engagement. Als een Leading Digital Strategy en Delivery partner helpt RIFF organisaties met het inrichten van een optimale klantreis. Binnen RIFF is er een open sfeer waarin we samenwerken en kennis delen. RIFF biedt je niet alleen een uitdagende functie en werkomgeving, maar ook een competitief salaris en veel gezellige bijeenkomsten met collega’s.

Marketing & Communication
Amsterdam
Active in 3 countries
300 employees
50% men - 50% women
Average age is 28 years