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Customer service opertions manager
Amsterdam
Fulltime
GENERAL PURPOSE:
As a Customer Service Operations Manager at adidas, you are responsible for specific business processes affecting small to medium user groups. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business stakeholders. Driving best practices, success criteria and contributing to a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally, you will be the key interface for local business stakeholders and markets affected by the processes within your area of responsibility.
KEY RESPONSIBILITIES:
SCOPE: ACCOUNTABLE FOR SPECIFIC BUSINESS PROCESSES AFFECTING SMALL TO MEDIUM USER GROUPS
PROCESS DEFINITION & DOCUMENTATION:
CONTINUOUS IMPROVEMENT:
DAY-TO-DAY OPERATIONS:
BEST PRACTICES:
REQUIREMENTS / EDUCATION & EXPERIENCE:
Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.
Headquartered in Herzogenaurach, Germany, we employ more than 57,000 people across the globe.
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