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Are you customer obsessed and the expert on deeply understanding the customer needs? Then we are looking for you!
This Customer Expert job offers you a monthly salary of € 4.206,69 to € 6.009,56 euro gross for working 36 hours a week, depending on your knowledge and experience. The job requires fluency in Dutch and English, both written and verbally.
Your impact as a Customer Expert at NN
While discovering the real customer needs, you motivate your colleagues in working according to the NN innovation framework. You will work on new concepts and innovative ideas using Design thinking and Lean Startup principles. You know how to set the right target groups and to ask the right customers the right questions. You know how to find the question behind the question so that you can bring specific emotional backgrounds to light. You aim for optimum customer understanding. Our Proposition Leads can count on your expertise. You support and challenge the Proposition Leads to deeply understand the customer with a plan of action, a motivated approach, customer journey mapping and sharp personas.
Your responsibilities
Using your initiative and ambition, you achieve excellent results:
Who you are
You know how to structure your activities and follow a disciplined approach. This applies especially to the structured way you conduct your interviews. You make a real connection to the people you work with, whether they are your colleagues or customers. You understand customer journey mapping, stakeholder mapping and business modelling. You also know how to visualize and create a story in a compelling way. You facilitate the ideation process for the purpose of creating solutions that address the customer insights. You are experienced in design thinking and lean startup and working with a step-by-step innovation process.
In addition, you recognise yourself in the checklist below:
Your colleagues
You will be part of our Booster team, which is a relatively new team of approximately 11 to 13 colleagues (Customer Experts, Experiment Designers and Innovation Coaches). We regularly work with freelancers to handle different projects at the same time. Our Booster team is part of the Strategic Transformation Office (60 colleagues) within NN Group. Our focus is on innovative development of winning propositions for various services. We are the internal innovation agency, that brings expertise in testing and developing new business models and concepts, from initial idea to market launch. Your future colleagues are real experts in innovation and have the ambition to build a next-level innovation team.
Continue developing
It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:
Employee benefits
You are more than a colleague and we understand that very well at NN. You have different roles in life and that involves choices. We give you the opportunity to select the employee benefits that are important to you and that match your personal situation. This includes flexible working hours and buying additional leave days. With a 36-hour working week, you are entitled to 27 vacation days and one Diversity day at NN. If you work less, your leave will change proportionally. Your holiday allowance and 13th month are paid with your monthly salary, so you don’t have to wait.
Because of Covid-19, all NN colleagues are currently working from home fully digitally. It is currently not yet clear when we can return to the office. The official location for this job is Amsterdam.
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history that stretches back 175 years.
With our 16,000 employees, NN provides retirement services, pensions, insurance, reinsurance and banking to approximately 20 million customers. NN Group includes Nationale-Nederlanden, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
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Change language to: Dutch
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