Customer Support Specialist

WE ARE LOGEX  

LOGEX delivers analytics solutions that enable data-driven decision making in every area of healthcare – from operations and finance, to clinical and patient outcomes, in order to achieve the best possible value. The  right  people make this all possible. That’s why we’re constantly on the lookout for brilliant minds from a wide range of expertise: medicine, mathematics, health economics, software development and more. If you enjoy solving complex problems for the greater good, and working in a dynamic, entrepreneurial culture, this is the company for you. 

DRIVEN BY DATA, POWERED BY PEOPLE  

Data is at the core of the solutions we offer, but people are at the heart of everything we do. Our team of over 300 international experts – managers, consultants, data scientists, analysts, and experts in technology, healthcare economics, medicine, mathematics and statistics – are values for building long-term, mutually fulfilling partnerships with all our customers.  

THE CHALLENGE  

Over 90% of hospitals in the Netherlands have opted for LOGEX’ solutions to analyze their operational and financial data for benchmarking and financial forecasting. One of the crucial points for our growth is the quality of service we provide to our customers. We always go the extra mile and make sure our customers get the best customer experience. When they have a problem, we listen, enable and empower. The Customer Support Specialist ensures our customers receive superior service and supports them in the optimal use of our solutions.   

What you'll be doing    

• You are the voice of the company, and interact with our customers in a friendly, professional and personal way; 
• You enjoy finding the cause of any problem our customers are facing and help resolve or provide a solution; 
• You will work with other colleagues to continuously improve the customer experience when using our products; 
• You continuously look for ways to improve the way we support our customers, e.g. identifying common queries and making sure these are addressed in self-serve articles, but also improving service delivery time/quality and enhanced customer satisfaction. 

Experience & skills  

• HBO/University degree with a quantitative/beta/technical background;  
• Analytical and client facing work experience, preferably with a link to the health sector;  
• You’re a real ‘number cruncher’ with great analytical skills;  
• Advanced data analytics and ‘big data’ issues in healthcare excite you;  
• You have experience with Microsoft Excel, Powerpoint, and preferably also with SQL; 
• Very strong organizational, verbal and interpersonal skills; 
• Ability to work on your own as well as being a team player; 
• You speak and write Dutch and English fluently.  

We offer  

• You will be part of a young and ambitious team of consultants and developers that share the mission of creating cutting-edge analytical models that help our customers gain actionable insights into the complexity of their data;   
• A challenging and diverse job; 
• The company is growing fast and therefore plenty of opportunities to grow; 
• Besides excellent working conditions, a nice working environment in a young, international, enthusiastic and talented team where hard work and having fun go hand-in-hand. We have regularly fun team activities;  
• Training and coaching;  
• The opportunity to have a valuable social contribution to optimize the healthcare of the Netherlands.