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Team Lead Customer Success Benelux/ RoW (f/m/d)

Posted 25 Mar 2024
Work experience
3 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Job description

Founded in 1999, Trusted Shops enables trust between people and businesses in the digital age. Our core trust products include our Experience Feedback Platform and the well-established “Trustmark” for e-Commerce web sites.

With over 25 million registered users and 20,000 B2B customers like Body & fit and Hunkemöller our 500 employees operate at a dozen European countries designing trust-building solutions for several industries.

Now we are looking for an experienced and customer-centric leader for our international Customer Success teams in Amsterdam or Cologne with an excellent track record of continuous progression and increasing responsibility.

The Challenge:

The Customer Success organization operates at the heart of our business. Our mission is to enable trust between people and businesses in the digital age, leading to increased conversion and growth.

Your portfolio consists of our B2B customers from the Benelux and Rest of the World (Northern/ Eastern Europe). Together with your team, you will support our international customers in achieving the maximum success by making use of our product platform to ensure retention and product usage.

Your job responsibilities include:

  • You will lead a team of 9 Customer Success Managers and will develop a feasible structure for future growth.
  • You take responsibility for retention and product usage .
  • You define and execute your team’s strategy for maturing and expanding a portfolio of customer accounts.
  • You are a sparring partner and initiator for strategic customer developments and act as an internal ambassador for the success of your customers.
  • You will work with cross-functional counterparts in management, sales, product management and consumer services.

Job requirements

  • Customer Success is engrained in your DNA.
  • Proven track record of successfully building scalable business operations and delivering key business results.
  • You have an intercultural CV and speak Dutch and English fluently. Any further European language is an advantage.
  • A passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career paths of your team members.
  • Your team works in different locations around Europe. Working and leading remotely was therefore already an important part during your career. You're willing to travel between Amsterdam and Cologne when needed.
  • You have +3 years of professional and management experience in a comparable position.
  • You are an expert on negotiations and networking to achieve successful results.
  • Excellent communication skills are one of your major strengths
  • You are not only assertive, but also committed and reliable.
  • Experience in working with Salesforce Service Cloud is an advantage.

Lokaal en internationaal:
Trusted Shops is de grootste community voor echt veilig online shoppen

IT
Amsterdam
Active in 6 countries
35 employees
70% men - 30% women
Average age is 29 years