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Technical Implementation Specialist

Job Leiden, NL
Posted 24 Feb 2021

Degree level

Bachelor

Job function

Engineering

Required languages

Dutch (Good)
English (Fluent)

Work experience

0 to 5 years

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Learn more about Semiotic Labs 

Main Qualifications

  • Masters' Degree (WO) in Electrical Engineering or similar;
  • Or Masters' Degree (HBO) in Electrical Engineering plus at least 5 years' relevant experience;
  • Great communication skills

Job description

At Semiotic Labs, we are passionate about solving the problem of unplanned downtime. We use AI-driven electrical waveform analysis to offer a smart predictive maintenance system that increases productivity while saving customers’ time and money. We are looking for a Technical Implementation Specialist to join our team and help us to achieve our ambition.

The Customer Onboarding team is a crucial part of the broader Customer Success organisation. This organisation works relentlessly to ensure an exceptional customer journey in extracting value from our service. As Technical Implementation Specialist you will (mostly remotely) manage the installation of our hardware at production sites of our clients around the world, providing them an excellent and smooth onboarding experience to our condition monitoring service.

You will be actively involved in the entire installation and onboarding process; from kick-off meeting and site survey to commissioning phase and training. You’ll maintain day-to-day contact with the installing party at the clients’ sites, obtaining all relevant information, developing and communicating the installation plan and ensuring progress through excellent communication and problem solving. You will also be in close contact with our installation partners and manage those relationships.

Responsibilities

  • Installation project planning and management: prepare meetings, guard timelines, collect information, monitor site surveys, guide installations and on-boarding;
  • Ensure our clients have an excellent on-boarding experience by unburdening them throughout the installation process;
  • Develop in-depth knowledge of all of our hardware components and the different ways of how they can be installed by our clients/installation partners;
  • Provide technical troubleshooting assistance when questions or issues arise (e.g.; wrongfully installed hardware, lack of / insufficient connectivity, etc.);
  • Regular (daily/weekly) contact with all parties involved to ensure correct and successful implementation of our product;
  • Embed continuous improvement cycle: continuously identify and work on areas where we can improve;
  • Maintain close relationships with suppliers of our hardware and installation partners;

Requirements

A successful candidate has an eye for detail and a ‘client-first’ attitude. She/he is able to work in a structured and effective way, and gets energized by realizing a first-time-right implementation. Likewise, if she/he is unable to achieve this, the Technical Implementation Specialist wants to start solving the problem at hand immediately (in close cooperation with our client and/or installation partner), using her/his excellent (technical) troubleshooting and problem solving skills to guide them. Our ideal candidate is comfortable working with both suppliers and clients, and likes to work in our fast-paced environment (where priorities can change quickly).

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About Samotics
to company page

We are a growing, energetic company where professionalism, a great atmosphere and cutting-edge technology go hand in hand. Our team in Leiden has about 50 people and continues to grow.
Passionate about solving the problem of unplanned downtime, Samotics (formerly Semiotic Labs) uses AI-driven electrical waveform analysis to create predictive maintenance solutions that increase productivity while saving customers’ time and money. We serve customers such as Vopak, Schiphol and ArcelorMittal.

IT
Leiden
Active in 2 countries
50 employees
80% men - 20% women
Average age is 32 years

What employees are saying

Milou Donkersloot

Project Manager

Milou Donkersloot

It is a great opportunity to be part of this fast-growing company!
Samotics provides me the freedom to chase new ideas and to try new approaches across various disciplines. I like the very positive working environment in which every week ends with Friday afternoon drinks (vrijmibo).

Ellen Verhagen

Project Manager Sales Operations

Ellen Verhagen

As Project Manager Sales Operations, I am involved in building a scalable commercial SaaS organisation. Samotics is growing rapidly and together we are figuring out how to do this successfully. I love contributing to our growth, making sure everybody is headed in the same direction.