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Consumer Insights Manager

Job Amsterdam, NL
Posted 20 Feb 2021

Degree level

Bachelor

Job function

Analyst

Required language

English (Fluent)

Work experience

1 to 3 years

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The opportunity where you will make an impact:

As our Consumer Insights Manager, you will lead the way for Body&Fit in creating commercial insights and conduct in-depth analysis about the customer experience journey. With your strong analytical capabilities you will provide a deeper understanding of our consumer that aims at reducing the information gaps about the consumer’s journey.

  • Create commercial insights and reporting related to all aspects of the consumer journey and website effectiveness (including product performance, site usability, marketing and sales), using GA web analytics data and A/B testing results
  • Conduct in-depth analysis to fill information gaps about the customer experience journey using a variety of sources, from primary and secondary research to competitive insights and in-house data analytics, as appropriate
  • Use statistical analysis as appropriate for segmentation, deep dives on audiences, etc
  • Generate reports based on the analysis and present it in stakeholder meetings
  • Work with wider business teams to transition key insights into self-service dashboards for use by the business
  • Develop and lead a consumer insights project board delivering key projects
  • Lead, manage and own external relationships with insight research providers

What you will bring to Body & Fit:

  • A strong background in Mathemetics or Statistics 
  • Experience in CX measurement principles and techniques (including the use of NPS metric)
  • Proven track record of using insights that feed strategic decisions
  • Experience of working within an e-commerce business
  • Experience in using Google Analytics, Google Big Query, Tableau and related tools for data analysis
  • Knowledge in data science methodologies would be advantageous
  • Basic understanding of web principles such as accessibility, SEO, Iframes, URL etc
  • Proactive in solving problems and naturally inquisitive with a creative mindset
  • Fluency in English

What we would like to offer you:

  • The opportunity to shape your career in our global organisation that is championing the healthy lifestyle movement!
  • Create your own nutrition formula with a discount on our products!

Are we the right fit for you?

Life is way too short to waste anyone’s time so there are a few things that we would like to be upfront about:

  • Politics, intrigue, gossip. We’re just way too busy for all that stuff!
  • Slow moving, corporate environment. We move pretty quickly here so we don’t have room for passengers.

Hiding in the background. If we’re to grow together we want you to step up and tell us how to do it. We need your voice!

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About Body & Fit
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In 1995 gestart met een klein winkeltje in Zwolle, inmiddels zijn we met meer dan 230 medewerkers uitgegroeid tot de grootste online speler op het gebied van (sport)voeding, supplementen, Smart Food en diëten (weight-care) in de Benelux en inmiddels actief in Duitsland en Frankrijk. Body & Fit is onderdeel van het beursgenoteerde Glanbia PLC. Een van 's werelds toonaangevende producenten...


In 1995 gestart met een klein winkeltje in Zwolle, inmiddels zijn we met meer dan 230 medewerkers uitgegroeid tot de grootste online speler op het gebied van (sport)voeding, supplementen, Smart Food en diëten (weight-care) in de Benelux en inmiddels actief in Duitsland en Frankrijk. Body & Fit is onderdeel van het beursgenoteerde Glanbia PLC. Een van 's werelds toonaangevende producenten van o.a. eiwitten en bekend van de performance nutrition merken Optimum Nutrition, BSN en Think Thin.

Body & Fit onderscheidt zich door de combinatie van kwaliteit, innovatie en prijs. Als marktleider in de sector zijn we constant in ontwikkeling. Innovatie en uitbreiding van het assortiment is continu aan de orde van de dag en daar zijn we trots op!

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230 employees