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Implementation manager

Job Maarssen, NL
Posted 15 Feb 2021

Degree level

Bachelor

Job function

IT

Required languages

Dutch (Fluent)
English (Fluent)

Work experience

0 to 2 years

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WHO IS PIGGY?

Een goed begin is het halve werk. In English: start successfully and you will benefit directly! It's your mission to  give our customers a head start so they are successfully straight away. You will be responsible for the full onboarding process of our new clients.  As our product expert you know all the ins and outs of our product so you will be able to coach our customers in the best way possible. So are you an enthusiastic and energetic teamplayer who enjoys implementing new ideas to help us grow? Do you want to learn from the best and raise the bar every day? Apply immediately. After all: faster is better than slow.

Piggy is a modern, digital loyalty platform that helps merchants build stronger bonds with their customers. And it works. Over 2 million happy consumers use our platform and over 8,000 entrepreneurs use our loyalty program to effortlessly turn first-time shoppers into loyal customers.

YOUR TEAM

We connect people. The Customer Success Team is therefore of great importance to Piggy. Your team consists of enthusiastic professionals who ensure that the relationship with all our stakeholders is top-notch. They only get the very best! As part of this team you also work closely together with the other teams within Piggy. This makes this role so varied and instructive.

With your qualities and insights you will directly contribute to the growth of Piggy!

WHAT YOU'LL BE DOING

  • Optimising our onboarding process  & implement new fun ideas to make our customers successful straight away 
  • You will ensure our high quality of customer experience
  • You are responsible for our customer journey
  • You will be creating and spreading relevant content that helps our customers grow

WHO ARE YOU?

  • You know how to communicate with our customers
  • You have experience with software implementation
  • You understand our market, product and the technology we use
  • You have a university degree
  • You take ownership over your work
  • Fluent in English and Dutch, German is a bonus

WHAT WE OFFER

We offer you a working environment that feels like your second home. A space where you can share your knowledge, ambitions and creativity. Our goal is to become Europe’s leading loyalty platform. And we aim to get there by making sure what we do today, is just a little bit better than yesterday. That’s why we invest in your professional and personal development. This is what you can expect (based on 40 hours a week):

  • A professional working environment, with a young and innovative team 
  • An established tech company scaling up in Germany and further abroad
  • An amazing office-space in Maarssen, where you can share and shape your knowledge, experience and creativity
  • A salary range tailored to your level, experience and background
  • A full-time employment contract, including 20 vacation days and 8% vacation pay
  • Full participation in the annual team bonus scheme
  • Business and travel expense reimbursement
  • Free sessions with our amazing personal trainer, based here in Maarssen (Worth €184 per month)

LET'S GET IN CONTACT!

Interested? Let's connect!

ABOUT US

Are you ready to join Piggy?

Our ambition at Piggy is to help our clients build stronger relationships with their customers.

To do that effectively, we need to have a close-knit, quick-thinking team that knows how to build relationships with each other.

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About Piggy
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We are piggy. We are an ambitious and innovative software company that develops products in order to strengthen the relationship between two parties. Momentarily, we work together with over 5.000 businesses. In addition, more than 2 million customers use piggy. We believe that a loyalty program is the driving force behind connecting businesses and customers.

IT
Maarssen
Active in 3 countries
35 employees
70% men - 30% women
Average age is 31 years