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Carrier Manager (Global) - Voice

Job Amsterdam, NL
Posted 28 Jan 2021

Degree level


Job function


Required language

English (Fluent)

Work experience

5 to 7 years

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About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Carrier Manager - Voice

Reporting directly to the Head of Carrier Services, as a Carrier Manager, you will be responsible for the onboarding of new suppliers for Voice and/or numbering services globally.

Your key objective is to define and execute on your procurement strategy while enabling our Connectivity & Enterprise Sales teams by providing voice market intelligence, new coverage, market beating costs and pricing. We are looking for a proactive individual that has extensive industry contacts with carriers and other relevant market players as well as knowledge on markets and regulations. You are comfortable working remotely, but also traveling internationally, and used to work in remote teams.

In return, you’ll gain access to one of the most fun, open, and ambitious groups of people working in our Amsterdam office. We push each other to be our absolute best, and we’re the kind of company that will make you feel happy getting out of bed to come to work every morning.

What you’ll do

  • Lead global voice procurement activities
  • Own the supplier onboarding for all Voice services including Local and International Termination and Numbers for Wholesale, Enterprise, CPaaS and Omni-channel applications.
  • Maintain relationships with international carriers, mobile operators and aggregators, taking care that contractual commitments are fulfilled on spec, time, budget and quality
  • Develop new opportunities and revenue streams through:
  • Increasing coverage of Direct suppliers for Local Termination
  • Increasing Numbers coverage in new markets
  • Delivering an improved cost base by on-boarding quality partners to facilitate voice growth in Connectivity and Enterprise
  • Align requirements from all stakeholders such as Sales and Product and translate this into procurement strategy and roadmap
  • Provide insight on market and regulations
  • Proactively engage with operators, internal and external stakeholders to improve MessageBirds’ product coverage in new markets

What you’ll bring

  • Minimum experience of five years in the Voice industry, ideally in a commercial/procurement role
  • Strong number of industry contacts in Europe and APAC
  • Strong analytical skills, an eye for detail and good organisational skills are a must
  • Data manipulation & presentation skills
  • Strong negotiation and communication ability
  • Strong internal & external stakeholder management
  • Fluent in English - any other language(s) considered as a benefit

Psst… some added perks

  • The ability to Work Anywhere — literally anywhere you want, as long as it’s in the same time zone as your team (yup… you read that right!). This comes with the added benefit of finding the right work-life balance for you by following our 80/20 rule.
  • WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner.
  • Top-notch work equipment (including Bose headphones!).
  • MessageBird swag to keep you well-dressed.
  • The occasional (virtual) company-wide and team events. 
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

MessageBird is an equal opportunity employer. If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.

Logo MessageBird
About MessageBird
to company page

MessageBird is a cloud communications platform that enables consumers in virtually every corner of the planet to connect with businesses in the same way they connect with their friends - seamlessly, on their own timeline and with context.
Since 2011, we have been connecting companies to their customers on billions of devices around the world.
To power these operations, we have offices on 4 continents and a world-class team of over 40 different nationalities.

Active in 8 countries
350 employees
60% men - 40% women
Average age is 30 years