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Second Line Support Analyst (6 Month FTC)

Job Littlehampton, GB
Posted 12 Jan 2021

Degree level


Job function


Required language

English (Fluent)

Work experience

1 to 3 years

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The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

As part of the Desktop Support Team, you'll be delivering customer focussed second line support to business colleagues across UK, EMEA and International market offices. You'll be ensuring your colleagues have minimal business disruption from IT Systems and providing high service levels to office and remote-based colleagues.

Additionally, you'll be working with International IT Infrastructure teams, local IT teams and business stakeholders to deliver Desktop related projects to the business.

More about the role

  • You’ll be providing support to our global colleagues across both Windows and Mac operating systems, in addition to common Office 365 applications and systems.
  • You will be proactively responding to calls from the ticketing system
  • You’ll also provide support and guidance to Desktop Support peers within global markets
  • You’ll be supporting the procurement of hardware and software, and the issuing of this equipment to colleagues
  • You will be supporting the global video conferencing equipment at all levels from personal desktop conferencing up to full immersive VC suites.
  • You will create and maintain process and procedure documentation in a collaborative way with the local and remote teams
  • You may need to travel between UK offices and internationally to support business requirements, and also to provide out of hours ad-hoc 2nd line support to office, remote and distribution colleagues

What we look for

Already working as a Second Line Support Analyst, you will have extensive experience of supporting a Microsoft Windows 7 &10 environment, have a good understanding of Microsoft Office 365 and be able to troubleshoot issues with applications. Having the ability to maintain and diagnose issues with PC and Mac technologies is important as is having experience with software deployment applications, methods and builds. Excellent communication and customer service skills is vital as well as a good understanding of ITIL, IT Service Management and experience in supporting mobile devices, such as iPhone and iPad. 


Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented 'Work Wise' into our HQ - flexibility of 'in-office' hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we've got your best interests at heart - it's our way of saying thank you!

Logo The Body Shop UK
About The Body Shop UK
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The Body Shop UK is an original, natural and ethical beauty brand.

11,000 employees