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Change Coordinator (The Body Shop At Home) - 2 year FTC

Job Littlehampton, GB
Posted 12 Jan 2021

Degree level


Job function


Required language

English (Fluent)

Work experience

1 to 3 years

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The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

This exciting new role will provide crucial support for The Body Shop At Home™ as it expands globally.  The delivery of high quality, fast paced system developments and enhancements is key to the continuation of this business channel's exceptional growth.

Positioned within the business team, this role will be responsible for leading all change management activities for the business systems, to ensure that systems deliveries and updates, large and small, are prioritised, developed and delivered in line with the appropriate controls and business priorities.

This role will also be responsible for working collaboratively with internal team members to ensure that support materials are delivered with a complete and accurate view of system features and functions, together with the development of associated user guides.

The Body Shop At Home™ is an exciting place to be, with exceptional growth in our existing markets and big plans to launch in more countries around the world.

Key Responsiblities:

  • Liaise with stakeholder teams to complete the definition and prioritisation of changes, progressing through to deployment in line with organisational change controls
  • Map, analyse and optimise new business processes - working closely internal and external team members in the areas of business process, consultant journey and experience
  • Plan, review and deliver effective communications to prepare users for upcoming changes, work collaboratively with field training and sales teams to ensure these are fit for purpose
  • Play a key role in the support of market preparation for system change and system roll out – this will cover both existing markets and TBSAH entry to new markets
  • Perform analysis of commercial and operational data to identify opportunities and potential improvement opportunities and provide detail on how these can be achieved via the Change Management process
  • Define and implement a system training strategy and conduct certain user training e.g. train the trainer, work closely with TBSAH training and sales team to achieve this

What we are looking for


  • Experience supporting end to end change management process
  • Experience in implementing and managing significant business changes effectively 
  • Experience representing a business channel and working with cross functional teams
  • Direct experience of/or thorough understanding of the direct selling business environment - preferred 


Qualified to degree level – post graduate qualifications an advantage

Key Competencies: 

  • Business Development - driving new strategic initiatives from conception to implementation
  • Proactive and highly organised and comfortable with managing conflicting priorities
  • Proven ability to meet tight deadlines and remain calm and focussed under pressure
  • Ability to work and think cross functionally and develop relations across all aspects of a global business operation
  • Able to understand the big picture yet remain analytical and inquisitive, with excellent attention to detail
  • Ability to interpret feedback and business data and proactively effect appropriate business changes 
  • Strong and effective communication skills at all levels


Want to join the team at The Body Shop? Then please apply today! As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.

Logo The Body Shop UK
About The Body Shop UK
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The Body Shop UK is an original, natural and ethical beauty brand.

11,000 employees