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Business Process Coordinator

Job Littlehampton, GB
Posted 12 Jan 2021

Degree level


Job function


Required language

English (Fluent)

Work experience

1 to 3 years

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The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

The role focuses on supporting The Body Shop At Home™ Global Business Projects Manager in the timely execution and delivery of key business projects across all existing and new markets. 

More about the role

Key responsibilities include: 

•    Working with key stakeholders across functions to align internal processes in all TBSAH markets.

•    Acting as a key contact for Sourcing to facilitate the onboarding of new suppliers.

•    Managing content within the FAQ portal to maximise engagement and support the roll out of agreements and policies in new markets. 

•    Support in key areas of concept proposal, planning, project timeline, deliverables and implementation. 

•    Summarise project proposal to present to the business teams.

•    Acting as a key contact for Sourcing to facilitate the onboarding of new suppliers.

•    Work with global teams to share project proposal.

•    Work with internal business functions to ensure smooth communication of project timelines. 

•    Run daily reports for the UK and Australia and process emails to Managers and Consultants in the UK and Australia. 

•    Update and maintain an email tracker by recording the volume of emails. 

•    Work with line manager to review email content and to align program globally. 

•    Update email content to align with current TBS branding.

•    Work with new suppliers to ensure the timely submission of new vendor documentation. 

•    Work closely with Sourcing and IT Security internal functions to process new vendor applications.

•    Co-ordinate new vendor setup with Global Master Data function. 

•    Liaise with legal stakeholders to support the timely delivery of global business policies.

•    Work with business teams to define requirements in each market.

•    Support Global Business Project Manager where required.

•    Update FAQ portal to ensure content is current and covers new business requirements.

•    Review Care Centre contact data to ensure the FAQ portal is current.

•    Liaise with internal Care Centre team to gather weekly data to share with business team.

•    Work with FAQ portal Supplier to communicate change requests and report system issues.

•    Liaise with Knowledge Base market leads to share insights to maximise Consultant engagement.

•    To perform other related duties as assigned or requested.

•    Responsible for maintaining the ethical standards of The Body Shop.

What we look for

Experience in working with external suppliers

•    Experience in managing projects and timelines

•    knowledge of Direct Selling is an advantage

•    Intermediate knowledge of Excel

•    Intermediate/Advanced knowledge of Powerpoint

•    Advanced knowledge of MS Office

•    Results driven personality

•    Dedicated with attention to detail

•    Ability to adhere to tight deadlines

•    Strives under pressure and enjoys working in a fast paced environment

Talent Drivers


Personal Conduct


Collaborative Skills


Logo The Body Shop UK
About The Body Shop UK
to company page

The Body Shop UK is an original, natural and ethical beauty brand.

11,000 employees