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Account Manager (Enterprise)

Job Work from home
Posted 26 Mar 2024
Work experience
4 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Join our team either remotely or in our office in Singapore. This role can be based in any location within APAC.

About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to#jointhenest.

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Account Manager (Enterprise) -

As Account Manager, you will generate incremental revenue and margin by actively building and maintaining senior management-level relationships with our enterprise customers. In order to do so, you will be engaging with customers and building a thorough understanding of their strategies and ambitions.

You will report to the APAC Sales Leader and will work in close partnership with Customer Success, Product and Marketing.

In return, you’ll gain access to one of the most fun, open, and ambitious groups of people working in APAC. We push each other to be our absolute best, and are the kind of company that will make you feel happy getting out of bed every morning.

What you’ll do

  • Drive adoption and up-sell MessageBird solutions to our high potential/value customers
  • Own the entire commercial upsell engagement from proposal development, pricing strategy, negotiation to close
  • Develop and grow Messagebird visibility and relationships across multiple levels within the customer organisation
  • Navigate expertly through gatekeepers, influencers and decision makers
  • Actively manage & support the client through all stages of the sales cycle to promote awareness and stimulate demand for MessageBird
  • Structure and strategize the relationship with the client (quarterly executive meetings, monthly business meetings, weekly sales calls)
  • Own accurate forecasting, monthly and quarterly targets with an independent plan to achieve them
  • Work with internal teams in a collaborative manner to ensure a smooth ramping of the customer, including the onboarding of new products
  • Collaborate with MessageBird’s marketing teams to develop regional marketing activities, incentives, product updates and customer promotions
  • Represent MessageBird at events

What you’ll bring

  • 4+ years of progressively increased responsibility in B2B within the enterprise software space
  • Track record of personally selling and closing large enterprises deals
  • A customer driven focus and the ability to quickly pivot in a fast paced environment
  • A tech savvy mind, with a good understanding of the trends driving innovation in mobile, cloud and consumer areas
  • Experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers
  • Ability to balance competing priorities and manage multiple project/deals at the same time

Psst… some added perks

  • The ability to Work Anywhere — literally anywhere you want, as long as it’s in the same time zone as your team (yup… you read that right!). This comes with the added benefit of finding the right work-life balance for you by following our 80/20 rule.
  • WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner.
  • Top-notch work equipment (including Bose headphones!).
  • MessageBird swag to keep you well-dressed.
  • The occasional (virtual) company-wide and team events.
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.

MessageBird is a cloud communications platform that enables consumers in virtually every corner of the planet to connect with businesses in the same way they connect with their friends - seamlessly, on their own timeline and with context.
Since 2011, we have been connecting companies to their customers on billions of devices around the world.
To power these operations, we have offices on 4 continents and a world-class team of over 40 different nationalities.

Telecom
Amsterdam
Active in 8 countries
350 employees
60% men - 40% women
Average age is 30 years