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Junior IT Support

Posted 23 Mar 2024
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)
Start date
3 January 2021

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Tiqets is one of the fastest-growing tech scale-ups in the Netherlands. To keep it moving fast and making culture more accessible, we’re hiring a Junior IT Support to join us!

Who are we?

We’re revolutionising the way people buy tickets to culture and attractions all over the world. Our technology lets users easily book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks, and more faster than ever.

We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, as a Junior IT Support, send us your CV. We might be looking for YOU!

Our values

  • Be accessible: Help out, communicate honestly, and be there for each other.
  • Be remarkable: Have fun, think creatively, and celebrate great moments together.

Skip the line: Be fast, flexible, and smart; take responsibility and push forward.

What you will do

To keep supporting our fast-growing company, we are opening a Junior IT Support position! At IT Support you support the 200+ Tiqets employees in their daily work by maintaining and supporting workstation and network infrastructure for our rapidly growing company. You are a real all-rounder and are eager to learn new technologies and systems.

Duties and responsibilities

  • Respond to requests and incidents on our IT service desk.
  • Configure & troubleshoot endpoint devices.
  • Diagnose general office network issues.
  • Help develop IT procedures, policies, and documentation.
  • User and rights management for a range of business and production systems for starters, leavers, and role changes
  • Provide remote support to remote sites across regions
  • Configure and maintain our Azure Active Directory, Google Workspace environments
  • Assist with webinars online and global meetings

Qualifications

  • HBO or MBO IT and Expert IT Systems (level 4)
  • Passionate about tech and IT
  • Experience with supporting OSX, Windows, Linux, and mobile configurations
  • Experience with online environments like Google Workspace or Azure Active Directory
  • Experience troubleshooting client-side network (DHCP, DNS, Static IP) problems
  • Network and systems management, network operations, and network performance analysis skills
  • Must have good communication skills
  • Ability to organize and prioritize workflow to meet established time-frames
  • Strong attention to detail with excellent follow-up
  • Basic Terminal, Power-shell, CLI skills, and/or some/or Python experience is a plus
  • is a plus
  • Fluent in English
  • Living in the Netherlands/EU

Making culture more accessible!
Tiqets is an innovative ticketing platform that is revolutionising the way visitors discover, buy and use tickets for museums, shows and attractions around the world. Our team of Tiqeteers is working passionately to make culture more accessible by offering our customers the easiest way to enjoy culture & entertainment.

IT
Amsterdam
Active in 8 countries
210 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Surya Teja Gutta

Head of Consumer Traffic

Surya Teja Gutta

There’s something really nice about the Tiqets culture – everybody from day one is already very nice and welcoming. They’re proud to show you Tiqets. That’s what I find really fascinating about the people – they are so kind. It is fun to hang out with people in and outside the office.

Kim de Lumley Woodyear

Regional Manager of France

Kim de Lumley Woodyear

I cherish the moments when colleagues from our headquarters in Amsterdam visit our office in Paris. Those face-to-face interactions go a long way in building connections beyond virtual communication.