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Service Delivery Analyst - Bedum

Posted 25 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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What we ask

  • Bachelor’s degree in computer science, computer information systems or related study.
  • Minimum of 3 years’ experience in complex IT business environment (preferably FMCG)
  • Knowledge of IT hard- and software, workplace and infrastructure services, Microsoft solutions, ITIL processes
  • Stakeholder management and ability to explain complex technology topics in non-technical language
  • Excellent problem solving, result orientation and attention to detail in all aspects of work

What we offer

  • Unique company culture of Dutch heritage and international presence
  • We offer great work life balance, and competitive salary & benefits package so you can enjoy it
  • Diverse training and mentoring programs to help you grow on your own professional journey
  • Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
  • A friendly and informal working environment, yet professional team members as sparring partners
  • Autonomy and trust to create longer term impact that helps bring better nutrition to the world

Vacancy description

You will provide first line IT support to 600+ colleagues from all business groups at our location in Beilen. You will be responsible for the day-to-day delivery of all operational IT Services to agreed service, quality and cost level. ICT Services include services from User Support (Service Desk a.o.), Workplace Operations, Server Operations, Connectivity (WAN, LAN, fixed telephony), Application Services, but can also be extended to ad hoc requests. You will act also as point of contact for both, Business Group stakeholders and end-users, to address questions and concerns regarding IT Services. To fulfill this function you need to be able to cooperate with applicable competence towers of ICT, internal customers/users, project leaders, internal delivery teams and external suppliers. It is important that you have the right soft skills accompanied by required hard skills.

The complexity of this role is to manage priority of customer satisfaction and IT interests.

Your tasks

  • Analyze, troubleshoot and debug user problems and issues while handling user complaints and problem escalation professionally
  • Management and operational support of local IT-systems and services under responsibility of internal/external delivery teams
  • Patching of network equipment
  • Receive IT assets sent by post or delivered by courier
  • Relationship management- and support of Local IT contacts / key users
  • Guidance and support of user departments in using the correct processes and procedures for IT requests/incidents/questions
  • Contact person for internal/external IT providers for on-site and remote activities
  • Guidance of employees of external IT suppliers on site
  • Analyzes current and future needs for improvement of IT support to minimize repeatable problems
  • Asset inventory management

FrieslandCampina is a purpose driven company focused on winning in the global market for dairy based products. We want to be profitable, so we can make a positive, lasting impact. Not only does FrieslandCampina have iconic B2C brands, a big part of the business is in the B2B market, where we sell ingredients and semi-finished products to manufacturers of nutrition, the food industry and the pharmaceutical sector globally.

FMCG
Amersfoort
Active in 30 countries
20,000 employees
60% men - 40% women
Average age is 35 years

What employees are saying

Robin

Finance Trainee

Robin

“During my Traineeship I collaborated with the finance team of Nigeria to calculate the feasibility of setting up a cow breeding centre in West Africa. It is fantastic that FrieslandCampina strives for better nutrition for the world. I am proud to contribute to projects that achieve a better world.”

Suus

Supply Chain & Operations Trainee

Suus

"I like the construct of a cooperation between member farmers assuring the quality of the milk, and Frieslandcampina turning it into an endless scale of dairy products. I never knew that the extent of possibilities of dairy products was so broad, in so many industries!"