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Support Specialist, Information Systems (Dutch & English)

Posted 25 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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As a Support Specialist in the Information Systems team, you are an essential part of the success of Lightspeed. You will be ensuring our internal users obtain best in class support while using our line of business information systems. You will also be providing valuable insight on the challenges encountered by our users to help the development and product management teams prioritize features release and fixes.

What you’ll be responsible for:

  • Act as primary technical support contact for internal users on business systems related inquiries (Salesforce, Netsuite)
  • Ensure that all Support tickets (incidents, changes, requests) are handled efficiently within the agreed SLAs
  • Handle On-offboarding users in Lightspeed's Internal Systems
  • Develop and document any necessary changes in Support flows in Jira Helpdesk
  • Develop and document any necessary changes in Reports & Dashboards in Jira Helpdesk & eazyBI
  • Handle all employee inquiries (Slack & Jira) pertaining to functional use and technical support of SFDC and document issues using Jira, escalate issues as required
  • Participate in grooming sessions with the Development team to ensure that identified bugs are being handled according to the agreed SLAs and added to upcoming sprints
  • Arrange User Acceptance Testing (UAT) for system fixes and enhancements
  • Create knowledge-based documentation material dedicated to operational efficiency
  • Develop and document all internal processes for the administration and use of SFDC
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help internal employees

What you’ll be bringing to the team

  • Strong knowledge of Permission sets, Profiles, Roles and Sharing rules within SFDC
  • Good technical troubleshooting skills
  • 3 years of experience supporting internal business systems
  • Great communication skills in order to handle internal and external communications
  • Attention to detail
  • Passion for documentation (Internal Processes and Bugs reported)
  • Ability to multitask
  • Languages: Fluent in Dutch & English - German is an asset.

Even better if you have, but not necessary:

  • Experience with ticketing systems (Topdesk, Jira Service Desk etc)
  • Experience with ITIL framework
  • Worked in an Agile team environment
  • Created technical documentation in a previous role

Who you are

  • You have great communication skills in order to handle internal and external communications
  • You have great attention to detail
  • You have the ability to multitask

What's in It for You?

In addition to the perks you see on the Careers page, you’ll get access to:

  • An environment that encourages initiatives and leadership;
  • work with highly talented people who are as passionate about their craft as you are!
  • fun online activities with your teammates - be part of the Lightspeed family!
  • A starter pack; whether you’re a noob or a veteran, we treat you the same!

Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one POS software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work!

IT
Amsterdam
Active in 10 countries
160 employees
50% men - 50% women
Average age is 27 years

What employees are saying

Charlie

Recruitment Coordinator

Charlie

From the moment I first walked into until now, I have not regretted my decision to join Lightspeed. I did not just join an organisation, but a family that supports and motivates one another. Each day feels like a new adventure. Each year trumps the one before, with no intention to slow down!