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Customer Operations Analyst

Posted 23 Mar 2024
Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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About the job

As Customer Operations Analyst you are the single point of contact for our internal Danone customers for all supply point related matters.

You represent the customer's interest at the factory and are a spokesperson for the factory towards the customer.

Your aim is to deliver perfect execution in the order management process, maximize Customer satisfaction and collaboration, proactively leading productivity activities, while minimizing cost and inefficiencies.

A sample of your responsibilities will be:

  • A partner to our customer, able to proactively assess risks and opportunities to the customer's strategies and goals (on the long and short term).
  • Coordinate the contacts between with the CBU and the internal departments of the factory (Planning, QC, etc.), follow-up on actions and issues.
  • Monitor and follow up on performance KPI's (Customer Service Level), analyze root causes for late deliveries and initiate related improvements.
  • Proactively propose and lead productivity projects related to your customer.
  • Order management in the systems, establish accuracy of the order books.
  • Prepare and participate in monthly reviews with CBU's for which you are the SPOC.
  • Work closely with Shipping team to ensure accurate transport/load planning is created based on orders, production QC release.
  • Monitor QC Release status in the systems and follow up with actions towards stakeholders.
  • Handling complaints & return shipments, in close cooperation with the organization and CBU.
  • Monitoring stocks of finished goods, follow up to avoid write-offs.
  • Initiate master data change requests.

You will be working in a dynamic factory environment with over 60 customers & 120 suppliers worldwide.

About you

You have a Bachelor degree (Logistics or similar) and have 3-5 years of relevant professional experience in planning, Supply Chain or analyst roles. Your experience in the use of ERP/MRP systems and good Excel skills make you the perfect candidate for this role! Fluent English is a must, fluent Dutch or the willingness to learn is highly appreciated. It would be great if you also

  • are familiar with the industrial processes in the FMCG sector
  • speak both English and Dutch
  • can be persuasive and love to build and maintain a professional network

What's in it for you?

Our core values - Humanism, Openness, Proximity and Enthusiasm embody the way we aspire to behave in everything we do. If you are an energetic person who believes in these principles, then Danone is the right company for you! Join our dynamic team and help us make our vision a reality by playing a key role in the performance of Danone and all its brands. competitive salary package makes it all even more interesting. But more importantly – we offer a wide range of opportunities to launch your career within Supply Chain and beyond! What’s next?

We believe that each time we eat and drink, we vote for the world we want to live in. This powerful idea is at the heart of the ongoing Food Revolution, a movement which is inspired by people who care about where their food comes from, how it was grown and how it impacts their health and the health of…


We believe that each time we eat and drink, we vote for the world we want to live in. This powerful idea is at the heart of the ongoing Food Revolution, a movement which is inspired by people who care about where their food comes from, how it was grown and how it impacts their health and the health of the planet.

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

Foods & Beverages
Hoofddorp
Active in 2 countries
2,800 employees
50% men - 50% women
Average age is 35 years