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SaaS Ops Infrastructure Technician

Posted 26 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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WHO WE ARE

FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP solution. We accelerate business value with comprehensive best practices and the most intelligent analytics—all on the leading business cloud platform from Salesforce.

FinancialForce knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to “Bring Yourself” to work every day!THE ROLEFocussed on excellent customer service for your colleagues at FinancialForce, you will design, build and maintain the internal SaaS/IaaS infrastructure used to support the global IT Operations service delivery. You will be able to architect IT systems to meet business goals, 100% in the cloud. You will run projects that drive IT improvement, new service delivery and continuously improve the security baseline of the FinancialForce internal infrastructure. You will use metrics to understand the health of the infrastructure, predict potential problems and support compliance goals. You will have a strong technical mindset with logical problem solving and a methodical approach to resolving IT challenges.

WHAT YOU WILL DO IN THIS ROLE

  • Design, build and operate the internal IT cloud infrastructure
  • Configure SaaS applications, with a focus on automation, scale, interoperability and security
  • Plan IT projects and execute on tasks as assigned by the Senior IT Manager, focused on improving the cloud infrastructure or computer usability and security
  • Support and deliver the IT security compliance objectives for FinancialForce
  • Use Splunk to monitor and maintain the health of the IT cloud infrastructure
  • Share knowledge and best practice with members of the IT team
  • Maintain Cloud application user directories
  • Document procedural and operational instructions on Wiki’s.
  • Maintain excellent communication with all end users and within the IT team
  • Point of escalation for technical issues with the cloud infrastructure
  • Work with vendor support desks as needed.
  • Deliver service excellence

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

  • Experienced in supporting SaaS applications and IT infrastructure in a medium to large enterprise environment.
  • Experience of configuring and supporting an MDM solution, preferably Vmware WorkSpace One, to manage both macOS and Windows laptops
  • Experience with using SAML/SSO/Oauth to provide a seamless authentication experience, across a wide range of SaaS applications.
  • Experienced in planning and executing on projects, on time and to specification
  • Have a good understanding of best of breed SaaS applications such as GSuite, Docusign, Lucidchart, Zoom and Slack.
  • Proficient in recognising, analysing, and effectively solving problems in a timely and organised manner, using industry best practices and procedures
  • Excellent knowledge of macOS and Windows
  • Experience with bash and powershell scripting
  • Intermediate knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
  • Intermediate knowledge with scripting languages for macOS and Windows OS

WHAT ELSE WOULD BE GREAT

  • Experience with an Incident Management solution such as Zendesk or Service Cloud
  • Experience in supporting and building AWS Infrastructure
  • Experience in supporting and building Google Cloud Infrastructure
  • Experience in supporting and building Microsoft Azure/O365 Infrastructure
  • Experience in using a SIEM solution, ideally Splunk
  • Knowledge of Node.js for writing REST API integrations
  • Knowledge of IaaS technology, preferably AWS
  • Knowledge of Salesforce
  • Knowledge of ISO27001 or SOC2 (Type II) certifications

FinancialForce delivers the #1 professional services automation (PSA) and the only customer-centric ERP. We accelerate business value with comprehensive best practices and the most intelligent anal...

Finance & Banking
Harrogate
712 employees