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Junior Customer Success Manager

Posted 25 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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At PressPage, we’re all about making PR simple. That’s why we’ve developed a software platform that helps brands like Emirates, Porsche, and Booking.com to better manage their PR processes and share their stories with the world. We are looking for a Junior Customer Success Manager to strengthen our CSM team in Amsterdam, to help out managing the EMEA client base.

Who are you?

As a CSM you have a customer-first mindset. You’re eager to get to know the customer and their goals, and make sure they receive the tools and support to achieve them.

You’re naturally curious and want to learn. You’re a team player, a good listener, and can ‘read between the lines’ to understand the customers’ needs. You go the extra mile to engage with customers, and small setbacks don’t hold you back. You have an outgoing personality, and a positive attitude and energy.

PressPage is transforming from start-up to scale-up with the accompanying hands-on approach. You will be part of a team of experienced CSMs who will be there to coach and assist you. But you will also have the freedom to help create- and iterate processes to help our team to the next level.

What would you do?

  • Project managing the implementation of our software
  • User training
  • Identify and assess customers’ needs to achieve satisfaction
  • Effectively manage support requests from clients
  • Be the voice of the customer internally towards our other departments

What do you bring along?

  • HBO- or WO background
  • Fluent in Dutch and English. (Bonus points for French / German)
  • Basic understanding of, and interested in, software and technology
  • Service-oriented
  • Proactive
  • Sense of responsibility that doesn’t end with the job description
  • Interested in Communications and PR

What do we offer?

  • Competitive salary
  • A solid pension plan
  • 30 paid vacation days
  • A MacBook
  • Travel compensation
  • A team of amazing people

PressPage develops the most innovative SaaS platform for Public Relations (PR). Our high-end newsroom offering is our flagship product and is being used by well-known brands like National Geographic, KLM, Audi, Porsche, Logitech, Michelin, Ahold and many more. We empower their PR by providing the tools to create and distribute content and analyze the results.

Media
Amsterdam
30 employees