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Customer Success Manager Southern Europe

Posted 25 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
Spanish (Fluent)
Dutch (Fluent)

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This is what you tell people at parties šŸ‘‹

I work at one of the fastest growing tech companies of Europe. We even made it to the list of the Financial Times top 1000 fastest growing companies. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. With more than 15,000 customers throughout Europe, and soon beyond, Sendcloud is the leading shipping solution in Europe.

Who are we looking for?šŸ§

At Sendcloud we are building Europe's nr. 1 shipping platform for e-commerce businesses to help our customers save time, effort, and money on one of the most frustrating and time consuming processes in online sales: logistics.

Our Customer Success team makes sure that our customers are getting the help they need to grow their business and reduce the stress around sending shipments and accepting returns. We are on a mission to make their logistics process as simple as possible.

Weā€™re looking for commercially minded people to strength our team as Customer Success Managers for our Southern Europe (i.e., Italian + Spanish) market share.

In this role you will be the eyes and ears of the customer inside of Sendcloud. You make sure that we are providing all the help to our customers to make the most out of our logistics solution as well as ensuring that internally we are aligned with our customerā€™s needs by providing routine open and honest feedback to our development team about what our customers need to grow.

What do you do on a daily base?

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of Sendcloud across our customerā€™s business, including sharing
  • and developing relevant best practices, creative solutions, and working with customers to
  • understand their pressing business needs
  • Maintain a consistent schedule of communicating with customers about their adoption of the
  • Sendcloud solution, customer satisfaction, and opportunities for deeper engagement
  • Identify opportunities for customers to act as Sendcloud advocates (e.g. testimonials, case studies)
  • Collaborate closely with sales to support trial customers, onboarding of new customers,
  • renewals, and expansion opportunities
  • Be the voice of the customer inside the Sendcloud organization to ensure our customerā€™s needs are well represented

Our perfect match ā¤

  • Has experience in working with key accounts/ customers within the SaaS and/or e-commerce industry
  • Has exceptional communication skills, is highly organized and is collaborative and detail oriented
  • Has experience in building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Is emphatic, has a positive attitude with a desire to help our customers to reach their goals
  • Native level of Italian or Spanish is a must, with at least being advanced in Italian, Spanish and English (speech and written)
  • Wants to grow along with Sendcloud and understands that full-time availability is required

BenefitsšŸŽ‰

  • Work within a vibrant and evolving International company
  • After 3 years of employment, you get a sabbatical of 4 weeks from us
  • Keep growing with a study budget of ā‚¬2000,- per year!
  • Stay fit in our Sendcloud gym
  • Pension scheme

SendCloud is de verzendoplossing die iedere webwinkel veel tijd en kosten bespaart. De kosten van een verzending via SendCloud zijn lager, simpelweg door ons inkoopvoordeel bij PostNL. Daarnaast scheelt het tijd, labels worden automatisch gegenereerd door ons systeem en ze hoeven alleen nog maar te worden geprint. De pakketten worden automatisch voorgemeld, deze zijn direct klaar om afgegeven te wordenā€¦


SendCloud is de verzendoplossing die iedere webwinkel veel tijd en kosten bespaart. De kosten van een verzending via SendCloud zijn lager, simpelweg door ons inkoopvoordeel bij PostNL. Daarnaast scheelt het tijd, labels worden automatisch gegenereerd door ons systeem en ze hoeven alleen nog maar te worden geprint. De pakketten worden automatisch voorgemeld, deze zijn direct klaar om afgegeven te worden bij of opgehaald te worden door PostNL. Alle verzendingen worden achteraf gefactureerd.

Wij bieden een compleet systeem waarmee de kleine of middelgrote webwinkelier al zijn pakketten gemakkelijk verzendklaar kan maken. Dankzij de verregaande integratie met verschillende webshop systemen zoals Magento, OpenCart, SEOshop en vele andere, is het mogelijk om alle zendingen direct te importeren naar SendCloud. Hier kan vervolgens voor alle zendingen een verzendmethode worden aangevraagd, in Ć©Ć©n keer of individueel. Een pakket kan verzonden worden met de 24-uurs service van PostNL in heel Europa, eventueel met handtekening voor ontvangst of verzekerd. Daarnaast neemt het systeem veel tijdrovend werk uit handen door middel van een koppeling tussen de webwinkel en onze verzendomgeving.

IT
Eindhoven
80 employees