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Customer Service Employee Second Line / German

Posted 23 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
German (Fluent)

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As our German Customer Service Employee

You must love improvement! Because you will be the person handling divers administrative tasks and providing your feedback in order to improve our quality and efficiency in our CS department.

You will make this a success because you are a due diligent person. You make it your goal to resolve cases, balancing customer satisfaction and business goals. You are sincerely interested in providing the best possible solution. Your colleagues and our Customer Service Training will get you up to speed. It makes you happy to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

What you will do

  • Handle difficult cases such as escalation and safety cases;
  • Handle returns, claims on our different sales channels such as Amazon, eBay, Cdiscound and Manomano;
  • Handle outbound interactions and solve different issues;
  • Handle reviews that are left by the customer on different platforms such as Amazon, ManoMano, eBay, Trustpilot etc.

Must haves

  • Your German verbal and written skills are flawless;
  • Your English verbal and written skills are very good;
  • Your experienced in client contact;
  • You are known for your enthusiastic personality;
  • You are clever in working with computers and MS Office;
  • You are available 32 – 40 hours per week.

vidaXL as an employer

vidaXL is a dynamic and international company that stimulates curiosity, passion and personal development. vidaXL applauds thinking big and taking on new challenges. Come by to meet our colleagues and to see the teams of professionals in action. All our colleagues have different backgrounds, but they have at least a few things in common… ambition, job satisfaction and the optimal use of skills.

vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 31 webshops, 6 international offices, and 120 million unique visitors a year that pretty much feels like the right way.

Retail
Venlo
Active in 4 countries
1,000 employees
50% men - 50% women
Average age is 30 years

What employees are saying

Andy Ramdin

Product Owner

Andy Ramdin

If you have the ambition and drive, a lot is possible within vidaXL. With a growing/evolving company, you have the ability to grow with it.
I could not foresee the personal growth I made within the last 6 years, and I hope the best is yet to come.

Nina (Szynalski) Neelen

Creative Brand Manager

Nina (Szynalski) Neelen

I’m working @ vidaXL for 5 years. I started as a Performance Marketer and now follow my passion as Creative Brand Manager.
I’m excited to continue my journey on this purple-confetti-rocket ride and the opportunities that come with it!