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Software Facilities Engineer - Support

Posted 24 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Introduction

Do you want to work at the world market leader in scanning lithography technology within the software department where we deal with the largest code base in one archive ClearCase?

Would you like to work in our new software platform where we work with facilitating software (host OS, patch tooling, generic code for communication between tasks/hosts; machine configuration; machine diagnostics; generic user interface components (VNC); etc.) to give support to the complete ASML software community?

We have a job for you!

Job Mission

You will be part of our Front Office which acts as the “doorbell” for the SICS (Software Infrastructure and Computer Systems) Platform where you will join the support team to help people by answering questions, defining solution proposals to help other teams solve issues.

The Front Office team consists of:

  • an embedded part (close to the hardware, (RT)OS, networking, storage, etc.)
  • a facilitating layer abstracting the hardware (system start, system configuration, communication layer, etc.)

This role concerns the embedded part.

Job Description

For a lot of issues it is not directly clear what might be the root cause which could also be outside the group. Therefore we expect that ownership is taken and interaction with stakeholders and people outside the group is started. This can take place under time pressure so you should be able to cope with that. In terms of soft skills, a big challenge will be to find the right people to help you and to be able to make them willing to help you.

The following activities are part of the job:

  • Adapt and extend the current framework including the belonging test suite.
  • Deliver the required support to stakeholders and clients.
  • Report daily on your progress in stand up meetings.
  • Propose improvements were possible

Education

Bachelor (or Master Level) – Technical

Experience

  • At least have 5 years’ experience in embedded systems.
  • Communication protocols / networking: DHCP, TCP/IP, UDP, SSH, Telnet, VNC
  • Machine performance diagnostics: atop, TPTviewer, T-iPPs, tcpdump (snoop)
  • Configuration management / disk SMART / RAID / File systems
  • Knowledge of debugging and able to add non-intrusive diagnostics
  • Knowledge of C / Python / C++ / Shell scripting (ksh, bash)
  • Knowledge of scripting / tooling.
  • Experience with Linux (occasionally Solaris) / Windows / Office applications
  • SAFe (Scaled Agile Framework) way of working

Personal skills

  • Enthusiastic, flexible and assertive
  • Multi-tasking/dynamic
  • Communication skills
  • Able to influence without power
  • Proactive attitude
  • Searching own challenges
  • Organize work effectively and logical
  • Able to prioritize
  • High degree of autonomy

Context of the position

Within ASML, the sector Development & Engineering (D&E) is responsible for the specification, design and engineering of the ASML products. Within D&E, the Software Cluster is concerned with the design, development, testing and integration of the complete software package which drives a generation of ASML products.

Inside the software cluster, the department Software Infrastructure and Computer Systems (SICS) is responsible for the integration and releasing of newly developed platform software, often in close cooperation with the electronics development department. This SICS platform drives a generation of several ASML products. You will be part in a software development team within the SICS department.

Agile is meant to optimize predictability and control risks via an iterative, incremental approach, to be able to develop and deliver sustainable and high value product/software solutions. Agile is not confined to application SW only and the methodology is currently being applied in DE Apps, DE SW and IT (both SW only as well as multi-disciplinary environment)

Not only time to market & functionality, but also reliability and availability are important aspects of the product. Typically multiple customers and affiliated internal stakeholders like Marketing, Program, Applications Engineering and local teams are stakeholders. Contributing to the complexity of the job are the number of internal & external stakeholders, the number of end customers, the number of the domains/disciplines involved, the nature of the functionality and the size of the system.

The mandate/authority is defined by the project organization (e.g. Product Development Manager, Marketing), they make the decisions, and the budget is owned by the PDM.

BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.

Engineering
Veldhoven
20,000 employees

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