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Customer Experience Specialist - German

Posted 23 Mar 2024
Work experience
2 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
German (Fluent)

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Catawiki’s goal is to make special objects universally available. Our weekly auctions feature thousands of unusual, rare, and exceptional objects that you won’t find in just any store.

What does the work involve?

Your goal is to delight our customers (Sellers and Buyers) by solving complex challenges, answering their questions and supporting them in solving their issues. The customer experience department plays a crucial role in driving the retention of customers, ensuring they come back to Catawiki again and again.

We have a broad variety of customers, from traders in exclusive Ferrari's to Antique Jewellery collectors, and everything in between. Occasionally, there might be a dispute between a seller and a buyer. It is your challenge to mediate between each customer and find a solution that works for both. In this interesting customer service job you will gain knowledge on issues relating to legal, marketing, finance and international trade. Aside from this you will:

  • Be responsible for making sure customer issues and questions are addressed and resolved in a correct and timely manner, via phone or email;
  • Answer questions from customers, and from your extensive communication with users you look out for possibilities for improvements in our services;
  • Manage disputes and complaints, finding the best solution for both parties;
  • Work together with other departments to improve the customer experience.

This is who you are

Customer service is totally your thing and you can communicate in a clear, customer-oriented manner. Customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You do this in a patient, clear and empathetic way with the aim of customer satisfaction.

  • You speak fluent German and write flawlessly;
  • You have experience in a customer related role (hospitality business, receptionist, callcenter, tourism etc.)
  • You have a basic command of the English language;
  • You are available for a minimum of 28 hours per week for a longer period of time;
  • You can quickly switch between telephony and e-mail;
  • You are willing to work 2 days a week until 19.00 pm and are available for 2 weekends a month;
  • You are currently living in the Netherlands;
  • You are willing to work on public holidays.

What we offer

  • Gross salary between 2000- and 2250 euro gross per month, based on 40 hours per week;
  • 50% allowance on Sundays;
  • Travel allowance if you are not living in Amsterdam or Assen;
  • Catawikians who are performing good will get a permanent contract after 12 months;
  • Catawikians who are performing good will get stock options in our company after 12 months and with that become an owner of Catawiki;
  • A challenging job in a young, fast-growing, dynamic and international organisation;
  • Freedom and responsibility to organise your work efficiently and friendly colleagues who are willing to help you;
  • Yoga, healthy Friday, mindfulness;
  • Regular fun employee activities and drinks;
  • Excellent opportunities for career development towards sales, marketing or a lead agent role in the Customer Service department;
  • Lots of room to work on great ideas, and to learn and grow.

Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world. Fulfil your passion on catawiki.com or download the app.

Other
Amsterdam
Active in 7 countries
745 employees
60% men - 40% women
Average age is 31 years