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Internship | Customer Operations

Posted 22 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Our Mission 🌏🏡

To help people with housing, anywhere.

Our Vision 💻✨

Building a safe, efficient and global rental marketplace for anyone looking for or renting out a place.

Our Core Values 💛

We Care. We Perform. We Evolve.

Your Impact 💥

  • Receive, reply and distribute the messages from our users to the different teams;
  • Assist the team with activities related to the payout process for advertisers;
  • Assist the team with activities related to cancellation cases.

Requirements

Skills and Qualifications we look for in a Customer Operations Intern:

  • You speak English on an above-average level (key to communicate with our clients). Other European languages are a true asset!
  • You are studying something related to business administration, economics, finance or a related field, or have a genuine interest in how the payment process goes.
  • You have an Intermediate to advanced level of computer skills.
  • You are someone capable to take on new challenges.
  • You don’t drown in a glass of water because you are a problem solver.
  • You consider yourself to be someone able to work on teams and that at the same time has the ability to work independently, take initiative and go the extra mile to reach the targets.
  • You have the ability to structure your work following the team’s checklists and develop your own to do lists. Paying attention to details is very important to you.
  • You are persistent, and this is a central characteristic of our team.
  • You definitely are Energetic, optimistic and imaginative!

Benefits

About HousingAnywhere

HousingAnywhere is the biggest global booking platform for mid-term rental accommodation in the world. Being a peer-to-peer marketplace, we create an experience that serves both sides of the rental accommodation market and creates a direct connection between tenants and landlords. HousingAnywhere is active in 50+ countries and 400+ cities. We are partners with 160+ universities worldwide and currently target international students and young professionals moving abroad. We are expanding to other audiences as well.

In 2017, we were awarded 4th most innovative company in the Netherlands and the 1st most innovative company in Rotterdam by the Dutch Chamber of Commerce.

In 2018 and 2019, we have been honored by being the fastest growing propTech company in the Netherlands as part of the Technology Fast 50 ranking of Deloitte.

What’s in it for you?

🚀Get ready to make a real impact on the success of HousingAnywhere, make life better of all those people moving abroad looking for a new opportunity. You will hit the ground running with clear responsibilities. You have the opportunity to take full ownership of your work and dare to do things differently. Here, your ideas as well as your results matter.

📈 Plenty of opportunities to work on your personal development

👩🏻👨🏾👦🏼👽 Work with a crazy unconventional team! Think +100 people from 30 different nationalities. It’s like being on a round-the-world trip while you’re in the office.

🌇 Work in the heart of Rotterdam in an office with an amazing view! If you're looking for a city that is always packed with new things to discover, amazing architecture, a strong international community, this is the perfect place for you

👕 We don’t care about what you wear. You’re welcome to wear a 3-piece tuxedo or even sweatpants at the office, we won’t judge you. Maybe a little.

🍻 Beers & Cheers! Get to know your colleagues over drinks while we celebrate our achievements every Friday.

Practicalities

  • Full-time position (40 hours a week)
  • You will work from our HQ in Rotterdam, the Netherlands
  • Starting: October 2020
  • 6 months internship: The internship allowance is €650.- net per month

HousingAnywhere is Europe’s largest rental accommodation marketplace. With the full ownership of Kamernet and the acquisition of majority stakes of Studapart, the company represents 160,000+ properties available for rent and 100,000+ tenants finding their new homes in Europe. Young professionals and students, looking to rent a home are matched with accommodation providers. Through its advanced platform, tenants typically book longer stays outside of their country of origin.

IT
Rotterdam
Active in 50 countries
260 employees
60% men - 40% women
Average age is 30 years