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Job Description
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
You will be the primary owner of strategic relationships with key leaders in merchant organizations. You will uncover and address servicing roadblocks and mitigate escalations while identifying new and cross-sell/upsell opportunities for PayPal, working closely in partnership with Sales. You will also act as the internal merchant advocate with other teams (e.g. Product). With the ability to be a trusted advisor and strategic thought partner to merchants, you will manage customer relationships with merchants whose potential value exceeds their current value to PayPal. You will drive adoption of new integrations, conduct regular outbound contact to deliver merchant education and best-practice sharing, and you will proactively review merchants' operating environments, including competitive threats on the account. Your research and problem-solving skills will help merchants manage health, mitigate risk, and identify products that align to their strategic goals. Your success in this role will be measured through customer satisfaction, integration quality, increasing sales opportunities, and decline/churn prevention.
Why this is a fantastic opportunity
We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. Our One Team Behaviors demand that we hold the highest ethical standards, empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
Key Experience
Acumen
Prospecting & Pipeline management
Merchant Orientation & Relationship Management
Communicating
Requisite Responsibilities
Relationship management
Proactive value delivery and portfolio growth
Address servicing roadblocks
Key competencies of a Customer Success Manager - Develop at PayPal
We believe that big things start small
At iZettle, we come to work every day to build game-changing payment tools that empower small businesses to play on the same turf as the big players. In the past few years, we have helped our users grow their businesses each year by more than five times the European average. We do it with…
We believe that big things start small
At iZettle, we come to work every day to build game-changing payment tools that empower small businesses to play on the same turf as the big players. In the past few years, we have helped our users grow their businesses each year by more than five times the European average. We do it with simple and easy-to-use tools.
We’re a new type of bank - and proud of it - because in our world, big things start small
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