Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

This opportunity has expired. It is therefore no longer possible to like or apply.

See similar opportunities instead

Senior On-Site Support Coordinator

Posted 22 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

Senior On-Site Support will go through a pro-active approach to provide internal customers with operational and technical support to enable Danone employees to operate more effectively and efficiently. You will be coordinating the IT On-site team based in Zoetermeer and you will support around 650 end-users.

In addition to this role, you will also be asked to support as an On-Site Support analyst and will analyze and troubleshoot Customer problems and advise on appropriate action. This is a challenging role, are you ready for that? If yes, please apply today!

About the Job

In your role, you will pursue the excellence of the provided service to the internal Customers which is taking into account: professionalism and customer 1st attitude, effectiveness and efficiency of users support, minimal disruption or no disruption to the business (projects) and cooperation with the team and suppliers. In this position, you are responsible for 3 team members and you will be in charge of coaching and mentoring them, taking care of their performance and development.

On top of the key responsibilities of the On-Site Support Coordinator, you will take care of:

  • Delegating and dividing work between On-Site Support team-members
  • Defining priorities & manage resources for the On-Site support team
  • Maintaining the team action-plan and ensuring that it is aligned with the overall Benelux strategy
  • Acting as a point of escalation for customers within the business
  • Monitoring tasks, implementations and control processes (KPI’s, SLAs, etc.) following the ITIL / APM model

About You

You have a bachelor’s degree in computer science, Information Systems Management, Business Studies or Information Technology. You have at least 5 years’ experience in a similar position (previous experience as a people manager is mandatory for the role). In addition to that, you have strong expertise in project management and excellent knowledge about Office 365, Microsoft 2010+, iOS devices, Symantec Management Platform. You know how to understand and support the basics of networking, servers, different operating systems, laptop/desktop, network printers, mobile technology.

You are always looking for excellence, consistently produces high-quality work, tries to improve your results. You can deal with complex situations and you know how to maintain structure in a workflow in a dynamic, challenging and sometimes hectic environment.

About us

Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.

We Offer

At Danone, we offer a complete package of benefits, with a competitive primary and yearly bonus, but also benefits like a premium free pension, 30 days annual leave and several discounts on a collective health insurance and even on some of our products.

We believe that each time we eat and drink, we vote for the world we want to live in. This powerful idea is at the heart of the ongoing Food Revolution, a movement which is inspired by people who care about where their food comes from, how it was grown and how it impacts their health and the health of…


We believe that each time we eat and drink, we vote for the world we want to live in. This powerful idea is at the heart of the ongoing Food Revolution, a movement which is inspired by people who care about where their food comes from, how it was grown and how it impacts their health and the health of the planet.

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

Foods & Beverages
Hoofddorp
Active in 2 countries
2,800 employees
50% men - 50% women
Average age is 35 years