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Customer Support DUV Engineering - Competency Engineer ARE / Sequencing

Job in Veldhoven, the Netherlands
Posted

Degree level

Bachelor

Job function

Customer service

Required language

English (Fluent)

Work experience

3 to 7 years

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Introduction

The goal of Customer Support DUV Engineering is to ensure that a Field Service Engineer in the customer fab can do his/her work as efficient and prepared as possible, with as minimum disturbances as possible and to continuously improve on this.Competency Engineering (CE) is part of the CS DUV Engineering department focusing on (technical) service engineering. This vacancy is within the Optics and Metrology cluster and part of the Expert team Metrology and Software. The Competency Engineer reports to the group lead of this team.

Job Mission

You make sure that the CS Field organization is prepared for their job by reviewing and maintaining solutions on field readiness, maintaining the quality and completeness of the Service Mix (work instructions, sequences, parts and tools) and sharing knowledge. You are the technical interface between the CS Field organization and the different sectors at ASML Headquarters in Veldhoven, like Development and Engineering (D&E), Supply Chain Management and Manufacturing.

You use your understanding of the way-of-working in the field, your technical knowledge and your communication skills to drive for efficient solutions which are needed to reach the operational targets of our installed base. Engineers in the field recognize you as the technical expert who they can contact for questions and follow-up of structural issues.

Your engineering skills enable you to do an in-depth analysis of structural issues, identify possible improvements and quantify the impact on operational targets to help set the right priorities on what to solve and what not. You support our CS DUV Engineering Architect Interface team to set the direction for the most efficient solution and steer technical discussions with solution providers (for example D&E).

You are specialized in Automatic Recovery Engine (ARE) tool and Sequencing, you use this to solve structural issues in existing ARE sequences and creation of new ARE sequences.

Job Description

Main tasks and responsibilities:

  • Build and maintain technical expertise for ARE, Sequencing and Metrology competence
  • Solve structural issues in ARE recovery sequences
  • Create new ARE sequences
  • Support roadmap for ARE improvements and Sequencing
  • Validate and support roll-out of solutions to the Field, including knowledge transfer
  • Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training an
  • Knowledge Transfer presentations
  • Facilitate and maintain a global competency network

Support the Architect Interface team with:

  • In-depth analysis of structural issues from installed base of machines at customers
  • Quantification of the impact of structural issues on the operational targets
  • Definition of solutions for the Field organization on a technical level

Education

Bachelor's or Master's Degree in Physics, Mathematics, Control Engineering or other technical area with affinity for metrology, modelling and sequencing.

Experience

Required level of experience: intermediate, or higher. ASML experience and/or knowledge of ARE and sequencing is preferred.

Personal skills

  • Pro-active attitude and taking initiative
  • Analytical skills
  • Flexible but result driven and Multi-tasking
  • Lean mindset, focused on continuous improvement
  • Team player with excellent communication skills in a multicultural work environment
  • Excellent verbal and writing skills in English
  • Ability to travel up to 15% of the time

Context of the position

The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.

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About ASML
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BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.

Engineering
Veldhoven
20,000 employees

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