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Junior Technical Support Engineer, Amsterdam, Netherlands

Job in Schiphol-Rijk, the Netherlands
Posted

Degree level

Bachelor

Job function

IT

Required language

Dutch (Fluent)

Work experience

0 to 2 years

Salary

€3,500

Start date

7 September 2020

Deadline

31 May 2020 21:59

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Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. And we never let them down. Continually breaking new ground is norm here. We make sure of it with an open, collaborative culture that fuels fresh thinking. Right from day one, we’ll encourage you to share your views, challenge opinions and push boundaries. And thanks to mentoring and leadership programs that help you build on your personal and professional passions, you’ll develop your skills as fast as your ideas. 

As a Graduate Technical Support Engineer, you will provide remote technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. 

Job Summary

We are a company committed to developing our future workforce, so we created a program that enables our University Graduate Hires to fast track their careers through classroom and on-the-job training and clear benchmarks.

At the start of the program we will fly you to the United States to take part in our robust 90-day training program based in Raleigh Durham NC. USA facilities designed for entry-level talent. If social distancing restrictions still apply in the US and in the Netherlands, we will conduct this training virtually.  This will comprise of virtual classroom training 5 days a week with peers from around the world.

During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.

To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. 

Essential Functions

  • Resolve Warranty, Major Account, and SupportEdge customer problems via the telephone, the web or AutoSupport.
  • Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans. 
  • Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for customers. 
  • Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.

Requirements

  • Good written and verbal communication skills
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations. 
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. 
  • Ability to follow standard engineering principles and practices.Creative approach to problem solving.
  • Basic understanding of the following protocols and applications: 
  • NFS, the UNIX remote file sharing protocol
  • CIFS, the Windows NT remote file sharing protocol    
  • SAN connectivity methodologies for storage systems    
  • TCP/IP and Networking      
  • RAID and storage systems
  • Familiar with Virtualization and Cloud Technologies  

Education

  • You will have successfully completed a BSc or MSc within the last 18 months, prior to the start of the program in September 2020; ideally in Computer Science, Electrical Engineering, Information Technology, Information Systems, Business Informatics or similar. 
  • You must have the unrestricted right to work in the Netherlands. Unfortunately, we are unable to provide visa sponsorship. Please refer to the recruiter for roles in other global locations.
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About NetApp
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We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.

IT
Schiphol-Rijk
12,000 employees