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Operational Support Specialist

Posted 22 Mar 2024
Work experience
1 to 3 years
Full-time / part-time
Full-time
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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This is Adyen

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Speed is the foundation of our company. We think fast. We work fast. We launch fast. We are honest, direct, and try to have some fun too. We’re creating our own path, with a global team driving sustainable growth. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

First Line Support

The First Line Support team exists of people from various study backgrounds and nationalities offering first line support to merchants worldwide. The local teams in Amsterdam and Singapore are helping our merchants 24/7, preferably in the mother language of the merchant (e.g. French, German, Cantonese, Dutch and English). Colleagues from various teams as well as advanced knowledge and communication tools will help you to assist merchants from all over the world via phone and email.

Being on the forefront of Adyen means that you’re not only informing our merchants from a business or technical perspective, but also have the opportunity to get a good understanding of their challenges and needs in order to communicate this internally. You will be encouraged to share your ideas on how we can innovate or improve our business.

Who are you?

Adyen’s success depends on qualities outlined in the Adyen Formula – examples of this include valuing teamwork over ego, the ability to communicate effectively and directly, aid in maintaining our speed. Formula fit is the primary selection criteria for this role. Furthermore:

  • You have a great sense of responsibility and you are able to take decisions
  • You are aware you'll be working with confidential data and will act accordingly
  • You are pro-active and curious
  • You are not afraid to speak up and challenge yourself
  • You pick up new information easily, take initiative and are socially competent
  • You can speak and write English fluently (any additional language is a plus)

Who we are

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Ready to meet us?

If this role looks like your next challenge, apply by clicking the below link. We can’t wait to meet you!

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum.

Finance & Banking
Amsterdam
Active in 22 countries
1,700 employees
60% men - 40% women
Average age is 31 years

What employees are saying

Rochus

Technical Support

Rochus

Adyen gave me the opportunity to finish my study and work part-time as NextGen. In this way I was able to experience what it's like to work for Adyen and also develop myself as a potential new full-time employee. My favourite thing about Adyen are the variety of challenges and the company culture.

Preslava

Monitoring

Preslava

Apart from the innovative, tech-driven, dynamic climate, what I love most about Adyen is the people I get to work with. They’re smart, driven, enthusiastic, and willing to take themselves and Adyen to the next level over and over again. In such an environment you can only thrive.