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Customer Support Intern

Internship in Amsterdam, the Netherlands
Posted

Degree level

Bachelor

Job function

Business development

Required languages

English (Fluent)
Dutch (Fluent)

Work experience

0 to 3 years

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About Us: 

"We value taking ownership and setting ourselves ambitious goals while staying genuine and delighting customers."

We are AmberScript, a dynamic startup founded in 2017 and based in Amsterdam. We are building SaaS software that enables users to automatically transcribe audio & video into text using speech recognition. AI/algorithms and our own web text editor to bring it to 100% accuracy. We help users to avoid the costs and pain of manually transcribing their interviews, meetings, or other audio. Our self-developed AI speech to text engine obtains the best results in the market, as proven by independent tests in the media. Our product is being used by more than 250.000 users worldwide. We are currently in the process of disrupting a very traditional market (transcription & subtitling). Now that we have achieved product-market fit, we are scaling rapidly. Our vision is to make all audio readable, accessible and analyzable. Currently, we are looking for a driven and entrepreneurial intern that will take the responsibility to manage all incoming requests from our customers on a daily basis and be their first point of contact.

Responsibilities:

  • You will be the first contact person for our user base. 
  • You will be in charge of all our daily customer requests/tickets. 
  • You will help in growing and improving our customer support.
  • Make life easier for all our clients.

Required Profile:

  • You have a strong motivation to drive impact.
  • You have some experience in hospitality or customer service.
  • You have the ability to do multiple tasks at the same time.
  • Ability to work in Amsterdam.

Compensation

  • €300 per month
  • FREE LUNCH
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About AmberScript
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We offer you the chance to work in a team of passionate and driven people who work on cutting-edge technology. You will be part of the core team, directly working the founding CEO. We are flexible when it comes to working hours, we work and party hard and are passionate about what we do: change the world of transcription services.

IT
Amsterdam
Active in 5 countries
12 employees
60% men - 40% women
Average age is 29 years