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Customer Success Specialist (French And English)

Job in Amsterdam, the Netherlands
Posted

Degree level

Bachelor

Job function

Customer service

Required languages

French (Fluent)
English (Fluent)
Dutch (Fluent)

Work experience

1 to 3 years

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Description

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us? 

About this opportunity:

Your mission is to provide dental professionals the best service possible. 

In this role you are mainly responsible for responding to dental professionals’ inquiries, complaints and requests about the Invisalign system. A system that is dedicated to improve the journey to a healthy, beautiful smile. 

In this role, you will:

As Customer Success Specialist  you help the Invisalign Doctors with all the process situations they can come up with. From handling their Invisalign inquiries to questions about their website. In addition, you support our sales team and proactively call customers to educate and guide on our systems. Also you solicit for feedback, inform our customers on promotions/ events and any issues that might arise. 

With your experience in a customer based environment, you make sure the customer is satisfied. You will do this by responding and interacting in a timely, patient, tactful and professional manner. This also means a great opportunity for you to participate in activities designed to improve customer satisfaction and business performance.

In this role, you’ll need:

  • 1 – 3 years’ experience in a customer based or related environment
  • Excellent written and verbal communication skills in English (spoken, written, reading) and native French. Speaking Dutch will be a plus. 
  • Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs. Experience with Salesforce.com and/or SAP would be considered as a significant plus

The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally you are a good team player, dynamic, optimistic, accurate, result oriented, hard-working and creative.

Sound like a good fit? 

Great! Click the Apply link below to let us know you are interested.  Not the right fit?  Don’t worry, there are lots more opportunities.  Please consider sharing this opportunity with others in your network.

About Align

Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patientsWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: jobs.jobvite.com/align-tech

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Logo Align Technology
About Align Technology
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Helping change millions of lives, one smile at a time.
Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward.

Healthcare
Amsterdam
40 employees