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Assistant Manager Digital eCom Operations

Posted 26 Mar 2024
Work experience
2 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

As an Assistant Manager in the Digital Operations team you will be responsible of providing key support and execute the day to day business in the local eCom organization of Adidas and Reebok. The team is key to make sure the premium experiences our customers deserve and expect come to live as intended, and is a key partner elevating the eCom business to even higher standards. You will be working across several systems to ensure smooth day to day operations throughout the entire customer journey, where the platform landscape is constantly changing. Driven by your natural technical mindset and your business operations acumen, you will be exposed to a broad portfolio of stakeholder groups working together on creating the future.

KEY RESPONSIBILITIES:

  • Data analysis, troubleshooting, monitoring and improve key business KPIs:
  • Support local operations in providing input into global operations best practice definition, through data analysis and past experiences.
  • Support and suggest technical and data improvements on the full order lifecycle to ensure seamless consumer experience and following up on exceptions as identified.
  • Ensure dataflow is running flawless between systems, so business KPI’s and SLA’s are met.
  • Provide expertise in the form of technical deep dives into front end (web and mobile) and back end(order management, payment and inventory management) systems.
  • Day to day Operations:
  • Support as first level of escalation on functional, technical and data issues for local market issues.
  • Assist in identifying and implementing process and operational improvements in partnership with market and global teams.
  • Provide input to global teams to support the development and implementation of new consumer experiences and operational enhancements.
  • Develop strong documentation establish key relationships with IT developers and IT support teams.

KEY REQUIREMENTS:

  • College/University degree from an accredited institution in Computer Science, Information Management or Logistics and Supply Chain Management or equivalent combination of education and experience.
  • 2-3 years of eCommerce / Retail / Order Management experience, preferably within an operations role.
  • Basic to intermediate knowledge of IT Systems, performance testing and monitoring, web analytics tool and quantitative data analysis.
  • Knowledge of tools and methodologies, such as Adobe Analytics, Kibana, Akamai mPulse, Payment Solutions, agile ways of working, and A/B testing.
  • Knowledge of IT components and how they are connected such as CDN, middleware, APIs, databases and servers.
  • Hands on experience with Salesforce Commerce Cloud, IBM Sterling and Adyen is a plus.
  • Some experience in mobile app. developments, technical issue management, incident management and any coding language is a plus.

KEY MOTIVATIONAL ELEMENTS FOR CANDIDATES:

  • Self-Motivated, approachable and quick to adopt new learnings.
  • Driven and passionate to understand new systems and technologies.
  • Analytical and problem-solving skill-set – Continuous enhancement of data driven approaches to operations is a key goal for our team.
  • A clear understanding of business levers which impact eCom commercial success such as conversation rate, traffic, average order value, ‘Click-to-delivery’ & cancellation rates.
  • Organized and able to communicate and educate non-technical stakeholders.
  • Comfortable working independently towards common goals and agreed deadlines.
  • Comfortable working in a dynamic environment, where change is a constant.
  • Gets energized by going into the details.
  • Foundational understanding of the eCom architectural landscape on a high level.

Basic to intermediate experience in workflow/task management and documentation solutions, such as Atlassian JIRA & Confluence.

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.
Headquartered in Herzogenaurach, Germany, we employ more than 57,000 people across the globe.

Retail
Amsterdam
1,200 employees