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Social Media Manager & User Support Internship

Internship in Amsterdam, the Netherlands
Posted

Degree level

Bachelor

Job function

Management

Required languages

Dutch (Fluent)
English (Fluent)

Work experience

0 to 2 years

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FeedbackFruits is a mission-driven scale-up that believes education is key to facing the future challenges of society and achieving individuals’ full potential. The success of today's education depends on teachers sparking students’ curiosity into lifelong learning and critical thinking. FeedbackFruits builds study activity apps to facilitate this transition in our education.

As a Social Media Manager & User Support Intern, you will be the main point of contact for our users.

You will gain valuable experience in executing, optimizing and growing the user-support operations of an EdTech company, which is expanding beyond the Dutch market into the American and Australian ones. You will also have ownership over building our social audience, engage in an impactful way, grow our online presence and drive interest in an international and open-minded scale-up.

We believe that impactful online communication is key for our users to learn about our values and products, therefore, we need someone like you to give it a direction. In addition to that, you will learn the ins and outs of a tech company that changes education.

Responsibilities (from high to low priority):

Support execution (75% of your time)

  • Connect with users and find ways to resolve issues or help them find their way around our apps either online or in face to face meetings
  • Get insight into all questions about software development and technology use in education
  • Collect insights on the user happiness and experience
  • Provide bi-weekly updates to the team on the Support KPI’s
  • Create internal documentation for the international growth
  • Provide knowledge and input on the international support strategy of FeedbackFruits

Communication strategy (25% of your time)

  • Manage day-to-day all social content through the entire cycle from strategy to scheduling to publishing
  • Ensure the brand voice is consistent and engaging across all platforms.
  • Partner with the marketing team for all performance reporting to provide context and insight to performance reports against pre-defined KPIs.

Qualifications:

  • Fluent English and Dutch HBO/Bachelor Student or recent graduate in Randstad area
  • Knowledge/experience in (Pre):

  • Support

  • Onboarding
  • Tutoring

  • Social Media Savvy

  • Creative
  • Self-driven, highly motivated, and passionate about positive changes in society
  • You are a "people person" and have exceptional communication skills, no matter the audience
  • Willing to learn!

What You Get:

  • Work with an impact
  • Freedom to explore your creativity
  • Flexible working hours (partially from home if desired)
  • Transport allowance
  • Benefits package including a Swapfiets
  • Daily lunch, weekly dinner, and Friday drinks

A FeedbackFruits intern doesn’t make coffee! You will be given freedom, real responsibilities and will be expected to learn continuously and live up to your potential as any other person on our team.

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About FeedbackFruits
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Our team builds web-apps, helping teachers to make their courses fascinating. Each of us's passion is to make a positive impact on education, and that drives our mission.
We believe education is key to facing the future challenges of society and achieving our full potential as individuals. The success of today's education depends on teachers turning the flame of curiosity into lifelong learning and critical thinking.

IT
Amsterdam
Active in 11 countries
30 employees
70% men - 30% women
Average age is 28 years