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Performance Data Quality Coordinator - 12 month Fixed Term Contract

Job in Sunderland, United Kingdom

Degree level


Job function


Required language

English (Fluent)

Work experience

0 to 1 years

Start date

1 September 2020

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Job Description Summary

To manage data quality and support the attribution and root cause coding of delays to improve the consistency and quality of performance data within Arriva Rail London


Job Description

  • To ensure that TRUST and COMPASS train service performance data is relevant, accurate and reliable.
  • To monitor the standards of level one attribution and report on the effectiveness of delay incident reporting.
  • To support the completion of root cause coding by business units including delivering guidance and training where needed
  • Support the process of gathering insights from drivers, strategic command and other key operational units
  • To audit, review and challenge data coding to ensure consistency and quality of available information
  • To provide effective reporting to drive improvement and encourage appropriate behaviours
  • To maintain records of incidents that are escalated to level two.
  • To support the Level 2 Attribution process
  • To maintain and update the ARL Compass performance database in respect of attribution.
  • To identify and resolve any issues affecting train running data quality and implement initiatives to address quality issues

To provide analysis and support to improve On-Time Performance as required and defined by business need.

Logo Arriva UK
About Arriva UK
to company page

Arriva is one of the largest providers of passenger transport in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries each year.
We operate a wide range of services including local buses, inter-urban commuter coaches, local, regional and national train services, trams and light rail, waterbuses, demand response, and non-emergency patient transport.
Arriva is part of Deutsche Bahn (DB) and is responsible for DB's regional passenger transport services outside Germany.

60,000 employees

What employees are saying

Barbara Knez

Graduate from Slovenia

Barbara Knez

The Graduate Programme not only allows you to get to know Arriva, but it also helps you to get to know yourself and discover our own talents, which is a really motivating experience!

Bart Rinsma


Bart Rinsma

Extensive guidance during the Arriva Graduate Programme supports my development. The programme also offers many opportunities by exploring different sides of the business in a relatively short period of time.