Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer sites (up to 20% of your time).
The Global Support Center (GSC) provides 24/7 support by covering 3x8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan.
ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. ASML Customer Support organization is responsible for the repair of the systems as soon as possible, and to identify what improvements can be made to prevent a similar issue occurs again. In this way, enabling our field partners to maximize ASML tool performance by expert diagnostics support
A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:
Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is required to solve the problem at the customer.
Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the departments Competence Engineering and Development & Engineering is necessary to establish that goal.
The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within GSC.
Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.
The diversity of technical problems encountered in the “Metrology and Sensors” team requires a broad knowledge level on all different modules in the ASML scanner. This makes that a GSC Metro engineer grows very valuable general system knowledge. Within this team, you will get opportunities to grow in both technical and managerial directions.
As a GSC SW engineer you will be responsible to troubleshoot & resolve issues related to equipment problems in the sub-competences: Computer Systems, being hardware and software; Operating system (SUN/LINUX); Software facilities (a collection of Data Handling and Configuration Tooling); Lot Operations embedded in automation and reporting and Network components.
This requires a strong analytical skill-set combined with clear and understandable communication. Next to that it is required to have affinity with hands-on skills
Software Competence (SW)
Master degree in technical science with connection to computer science (Physics, Mechatronics, Electronics, Computer Sciences, Process technology, etc.) or equivalent experience is desired.
Bsc or Msc with an engineering background.
Knowledge of ASML equipment on a specialized technical level is a benefit.
BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.
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