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Customer Support - EMEA

Job in Amsterdam, the Netherlands
Posted

Degree level

Bachelor

Job function

Customer service

Required language

English (Fluent)

Work experience

1 to 3 years

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Customer Support - EMEA

Do you want to truly feel the impact of your contribution in moving a company’s growth to the next level? Do you understand the importance and differentiating factor of awesome customer support in a B2B environment? If you’d love to help businesses solve an overly complex and old-school way of talking to their customers, then keep reading! This is no ordinary job description.

Impact

In a highly competitive industry that’s due to grow by another 50% in 2020, excellent customer support is what helps us stand out. Being on the front-line surprising our customers with super-fast responses in less than 30 minutes, truly understanding their use case and anticipating challenges & opportunities that aren’t even on our customer’s radar, gives you a genuine rush and something to brag about. And having you in our team excites us a lot too!

You have a curious mind that loves puzzles, whether that entails technical troubleshooting and debugging of API calls, or making our Product offering fit the customer’s needs, whilst navigating around an ever-changing global telco landscape. You’re tenacious in understanding the ins and outs of the cases you handle, while you’re also getting stuff done with stakeholders to solve that one tricky issue for your customer. You are comfortable stepping outside of your comfort zone to learn something new and have a good dose of initiative and opinion to make your own decisions (and in turn help us make good ones too.) Striving for the highest customer satisfaction comes naturally to you and being a part of a global team that shares a customer-first mindset only motivates you more. With this mentality, you are set to become a cornerstone of maintaining the MessageBird culture.

In return, you’ll gain access to one of the most fun, open, and ambitious groups of people working in Amsterdam. We push each other to be our absolute best, and are the kind of company that will make you feel happy getting out of bed to come to work every morning.

About you:

  • You are the voice of the company, and interact with our customers in a friendly, professional and personal way.
  • You have a ‘get stuff done’ mentality.
  • You have excellent analytical skills and know how to prioritise.
  • You look beyond a customer’s immediate needs and have a minimum of 1 year of experience doing this.
  • You are motivated as well as a motivator!
  • You have technical aptitude and can relay more complex technical concepts in simplified terms
  • You speak fluent (native spoken and written) English and any second core language (NL/FR/ES/DE).
  • Any third core language (FR/ES/DE) is a pré.
  • You are available for a maximum of 2 evenings per week and 2 weekend days per 4 weeks.

MessageBird Perks

  • An exceptionally bright, talented and fun bunch of colleagues, hailing from more than 40 countries.
  • Employee Stock Option Plan: we are all owners and shareholders of our company - MessageBird’s success is in our hands!
  • Serious sustenance: Our private chefs pamper us with beautiful lunches and great food all day long.
  • Weekly kickboxing, pilates and boot camp classes at our office (on the rooftop in summer!).
  • Rest up with 25 days’ holidays per year.
  • Pension Scheme: we contribute to the planning of your golden years.
  • We contribute to your commute between home and work every day.
  • MessageBird swag to keep you looking fresh in summer, and feeling warm in winter.
  • The occasional company-wide gathering and team outings. We love spending time together!
  • Dutch language course for our international Birds, organised by us!

Work with us and build the data-driven communications company of the future! MessageBird is an equal opportunity employer. If you think you meet these requirements, apply! We look forward to your application letter and resume.

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About MessageBird
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MessageBird is a cloud communications platform that enables consumers in virtually every corner of the planet to connect with businesses in the same way they connect with their friends - seamlessly, on their own timeline and with context.
Since 2011, we have been connecting companies to their customers on billions of devices around the world.
To power these operations, we have offices on 4 continents and a world-class team of over 40 different nationalities.

Telecom
Amsterdam
Active in 8 countries
350 employees
60% men - 40% women
Average age is 30 years