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Senior Customer Service Specialist - (DUTCH REQUIRED)

Job in Amsterdam, the Netherlands
Posted

Degree level

Bachelor

Job function

Customer service

Required languages

English (Good)
Dutch (Fluent)

Work experience

0 to 8 years

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Are you ready to take the next step in your career by joining a fast-growing scale-up, revolutionising parking and mobility on a global level? If you have experience in Customer Service and now want to take more responsibility in a managing role - gives us a shout.

ParkBee is a digital car park operator on a mission. We aim to remove parked cars from the street and give space back to the city. These last few years we have seen our business grow exceptionally. We have opened offices in Amsterdam and London, and now we are ready to conquer the rest of Europe. Having strong relationships with our customers is crucial to our growth. Therefore we are looking for an experienced Customer Support Specialist to coordinate the support team and help us maintain relationships with our clients and turn them into ParkBee promoters. 

The role in a nutshell:

As the Senior Customer Service Specialist at ParkBee you will be part of the Operations Team and guide our Customer Support Specialists. You ensure that the team is up and running, organized and trained. At ParkBee, customer support is done by telephone and email. We get a lot of questions from users (the people who park in our parking garages), our customers (the owners of the parking garages) and the people who use our partners’ apps. Your responsibility is to assure the quality of our Customer Support services.

As our new Senior Customer Support you will:

  • Get the freedom to manage and scale the in-house Support Team (hiring, planning, training & coaching);
  • Execute day to day support tasks (phone, e-mail);
  • Coordinate contact with app-partners and instructions to outsource partner (day-day support level);
  • Responsible for updating relevant information for agents and third parties;
  • Execute and assist in operational tasks for launches, suspended locations and all additional location information;

We are most likely to be a match if you:

  • Are flexible with work hours: able to work during evenings/weekends;
  • 2-5 years work experience (preferably in Customer Service); 
  • Are a people person that love to motivate others;
  • Are structured and used to resolve complex and urgent issues;.
  • Are a team player with a dynamic, outgoing personality; 
  • Strong communication skills in Dutch and English, both verbal and written.
  • Have the enthusiasm to work for a scale-up;
  • Are serious about your work, but also enjoy a good laugh with our customers :)

What you'll get in return:

  • The opportunity to disrupt a traditional market and to work in an ambitious tech scale-up
  • A very diverse team: we currently have 11 nationalities on board;
  • A competitive base salary based on your experience;
  • The ability to be an entrepreneur: you’ll participate and receive virtual shares;
  • Time for personal development with an allocated budget to grow;
  • Regular team events & Friday drinks;
  • Daily delicious lunch.

Sounds good right? Join us!

Acquisition regarding this vacancy is not appreciated.

Share:
Logo ParkBee
About ParkBee
to company page

Cities are getting busier and finding a place to park is often difficult. Still, parking garages have a lot of open spots. At ParkBee we develop smart technology to make better use of this unused parking space.
We have grown exceptionally over the last few years. Now, we want to expand our business to other countries and cities. That’s why...

IT
Amsterdam
Active in 2 countries
40 employees
70% men - 30% women
Average age is 31 years

What employees are saying

Mandy Marrenga

Client Success Manager

Mandy Marrenga

"ParkBee is a company with an open culture and little to no hierarchy. Because of this, you are heard and seen as a team member. You also get many opportunities to develop yourself. Working at ParkBee means working in a dynamic environment where no day is the same."

Louise Alberg

Customer Service Manager

Louise Alberg

“Working at ParkBee means working with highly talented people, that all have one common goal. We are here to change the mobility industry by giving space back to the city, one car at a time. Our team is the perfect combination of data driven-thinking, smart tech and good times with other people.”