K3. Experience Applied
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service.
The Head of Imagine Solutions Delivery has overall responsibility for everything related to Imagine solution delivery. The role is primarily concerned with ensuring first class service delivery and ensuring that all activities undertaken by the technical and development teams within the Imagine delivery are completed to the highest of standards. It is expected that this role will regularly review working practices and processes and will align with the latest technology changes introduced by our imagine product team. This role will also liaise closely with K3’s other product teams ensuring impact and dependency of product on project is understood and managed.
This role carries responsibility for directing the team to achieve both revenue and performance targets and budgets.
In addition to the above, the role will involve focusing on improving quality for the relevant teams. The quality initiative will cover projects, products, services and general skill sets of consultants.
Another key element of the role is to ensure the consultants follow the best practices that have been agreed and laid out by senior management. These best practices will include business processes, project governance and quality standards. The role will also be heavily involved with improving and building on the K3 delivery methodologies.
The Head of Solutions Delivery Imagine reports directly to the Director Solutions Delivery.
Reports to: Director Solutions Delivery
Function: Service Delivery
Department: Solutions Delivery
Skills & Experience
You will have a suitable educational background in computer science ideally up to a degree level or equivalent in a related subject or have significant experience in service delivery and/or development in a management role. You will need a good command of written and spoken English.
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries.