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groups & meetings specialist

Job in Voorschoten, the Netherlands

Degree level


Job function

Project management

Required languages

English (Fluent)
Dutch (Fluent)

Work experience

2 to 5 years

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citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that'll knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven and cost conscious.

We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe the USA and Asia. We are proud to have put the hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach.


To ensure the right groups are coming into the citizenM hotels and the societyM meeting rooms are actively being booked online. The groups & meetings specialist is responsible for the sales and day-to-day organization of group and meeting business for all citizenM hotels. In this capacity, she/he is responsible for target revenues, pricing and negotiations, planning and implementation of sales activities and acquisition of group and meeting business. 

The groups & meetings specialist works very close with the other groups & meetings specialists and coordinators, as well as all sales specialists within the commercial team, in order to optimize each other's activities.

key responsibilities

  • responsible for group decision making to attract the right groups
  • point of contact for group and meeting bookers from companies, travel agents and conference centers for all locations
  • managing of accurate group blocks in the CRS and meeting bookings in the online booking engine Letshare
  • work closely with the demand team as well as revenue tool Duetto for pricing decisions
  • pro active approach to acquire repeat clientele and build relations
  • work on projects and other (administrative) activities
  • assist groups & meetings coordinators with organizing tasks where needed

qualifications / skills

  • have 2 years of group and/or meeting business experience
  • bachelor degree
  • pro-active individual who shows initiative
  • organizational skills with ability to prioritize and eye for detail
  • customer focussed
  • strong communication and analytical skills
  • fluent in spoken and written English. Dutch, French or German is considered a plus.
Logo CitizenM
About CitizenM
to company page

citizenM was born from the idea that smart, business travellers want a great place to stay. Somewhere with free, fast Wi-Fi throughout, with comfortable designer furniture to work at, and a great bar to meet with colleagues and contacts. A hotel where a casual meeting can easily turn into a full-blown brainstorm in luxury meeting rooms. And somewhere to rest...

Leisure, Travel & Tourism
750 employees