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Summary
Job Purpose: To provide an efficient and effective Help Desk, support and installation service as per brief and targets set by the management team.
Scope: The Desktop & Server team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies.
The responsibilities of the IT Support team include help desk, fault resolution, daily operations, supply of all IT equipment, installation, security, and infrastructure and research projects.
The post holder will be heavily involved with day-to-day Help Desk activities, as well as some involvement with operations, general support of the Redrow IT infrastructure, installations/pc builds and perhaps project based work.
Key Responsibilities
Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities. Report back to management regularly, as required. Cooperate fully with other departments, within or outside IT. At all time comply with company policies, procedures and instructions
Help Desk
Operations
Installation
Support
Documentation
Maintain user, reference, Disaster Recovery and misc. other documentation as required.
Security
Research & Development
Working Relationships:
Effective working relationships are an essential part of daily working life.
The focus in this role is both:-
Internal: Department Staff (IT), Other Group Departmental Staff, All Operating Company Staff
External: 3rd Party Suppliers, Maintainers and Contractors.
These are illustrative duties and the post holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.
Redrow Homes is a residential housing developer, comprising ten divisions and operating across much of England and Wales.
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