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Who we are
EdCast is an AI-powered knowledge cloud for unified discovery, knowledge management, and personalized learning. Our award-winning Learning Experience Platform (LXP) is used globally by Fortune 500 companies and government organizations to solve the discovery, curation and recommendation problems of content fragmentation across external, internal, and tacit knowledge sources. In addition to the LXP, our company’s solutions include MyGuide and Leapest by EdCast Marketplace.
Our mission is to democratize learning. Often called the “Netflix of Learning” our goal is to provide frictionless access to knowledge for our enterprise and association customers making learning “the way we work”. Our goal is to help re-skill and upskill the globe to meet the demands of a rapidly changing digital world in the 4th Industrial Revolution.
EdCast is founded at Stanford University and headquartered in the heart of Silicon Valley, with growing operations in Europe and Asia. EdCast is a fast-growing scaleup, backed by top-notch investors including Sterling Capital Partners, Softbank, REV Venture Partners, London Fund, Crescent Enterprises.
What the role is about
As a Customer Success Manager, you will play a crucial role in building and nurturing customer relationships. You will be responsible for engaging with new and existing EU customers post-sales, ensuring the Learning Experience Platform (LXP) is launched successfully, driving user adoption, satisfaction and ultimately retention. Creative, energetic and self-driven, you understand the customers and their needs and know how to be a trusted partner. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and communicating it to the users.
If you love working with customers, we would like to talk to you.
As a Customer Success Manager, your core tasks and responsibilities include:
Requirements
Who you are & The skills we are after:
Benefits
What do we offer?
An opportunity to get ahead in your career by being part of a scaling-up Silicon Valley company growing its business in the EU. It is a massive opportunity to bring your ideas, your knowledge and to make a real impact within an environment that is open and challenging. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe in lifelong learning.
We believe we can create abundant opportunities for workforce learning and upskilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.
EdCast uses artificial intelligence and its curation engine to bring together organizations' internal learning content, expert insights along with millions of external resources into an easy-to-use, personalized learning experience and knowledge platform.
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