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Customer Support - Junior Applications Engineer

Job in Veldhoven, the Netherlands
Posted

Degree level

Master

Job function

Customer service

Required language

English (Fluent)

Work experience

0 to 2 years

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Introduction

Are you interested in learning the ins and outs of semiconductor process technology, enhancing customer satisfaction and influencing new product development?

Job Mission

As an Application Engineer in the Customer Support (CS) Applications Engineering department your main goal will be to have satisfied customers. You will achieve this through proactively providing customized applications solutions and creating tomorrow’s value with ASML products and services that enable our partners’ technology & manufacturing roadmaps. These partners will not just be global ASML customers that use ASML machines, but will also be other ASML departments. By using your accumulated knowledge, expertise and analytical skills, you’ll provide the consultancy services needed to fine tune the equipment and the process in order to obtain maximum performance.

Job Description

During ASML’s new product introduction process, you will give input for the design as well as review documents to ensure customer requirements are met. After new systems are fully installed you will visit customers to optimally fit them into the customer’s production process and fine-tune them for maximum performance. As a highly skilled communicator, you’ll

also be responsible for training the local organization so that our on-site engineers can provide ongoing customer support. In particular, the forthcoming introduction of next-generation lithography equipment and options will pose a significant challenge and learning curve.

Together with input you obtain from ASML’s Development and Engineering (D&E) department, you’ll take responsibility for

determining solutions to customer-related lithography needs, enabling them to achieve their goals. This part of your job does not include standard hardware/software support, but rather focuses on how to extract the best results from our machines, finding innovative alternatives where established practices don’t work.

In addition to the primary responsibilities detailed above, your responsibilities will also include:

  • Running performance improvement projects in cooperation with customers and translating the results into improvement

specifications for ASML’s development department;

  • Contributing your expertise on customer technology requirements to new development projects;
  • Sustaining gathered knowledge through proper knowledge documentation and its maintenance;
  • Travel internationally (up to 30%) to provide tailor-made support to our customers.

Education

PhD or MSc in Mechanics, Physics, Mathematics, Electrical Engineering or a similar engineering degree.

Experience

  • Relevant experience in an IC manufacturing environment with a strong emphasis on lithography and imaging;
  • Experience in a university research group or research institute working on semiconductor manufacturing technology;
  • (Preferred) Experience in customer contact / customer service role.

Personal skills

  • The drive and determination to bring projects to successful conclusions;
  • Combine leadership with excellent investigative and analytical skills to deliver timely, high-quality solutions
  • Strong customer focus;
  • Being adaptable in a highly dynamic environment;
  • Empower team members by respecting and valuing them, sharing relevant information via open dialogue;
  • Cultural awareness demonstrated through communication skills;
  • The ability to organize and influence without power;
  • Excellent English language skills (verbal and written);
  • Able to explain complex technical subjects to different stakeholders.

Context of the position

You will be based in ASML HQ in the Netherlands and from there you will support our colleagues worldwide. ASML’s CS sector ensures that ASML’s customers are supported efficiently by providing knowledge/technical services to on-site personnel in countries such as USA, South Korea and Taiwan and undertaking specialist engineering work at customer sites. Within CS the Applications Engineering department supports the effective use of ASML machines in the customer’s production process.

As an Application Engineer, you will report directly to one of the CS Applications Engineering department group leaders.

Other information

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance.

What is working at ASML like? Check this out: youtube.com/watch?v=qXpAMguP..

Please add your complete and recent CV and personalized motivation letter specific for this position to your application. We can't process your application without these mentioned documents.

Be informed that due to the high number of CVs that we receive the feedback time might be longer.

 Applications sent by email can’t be processed.

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BE PART OF PROGRESS
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Our key technology is the lithography system, which brings together high-tech hardware and advanced software to control the chip manufacturing process. All of the world’s top chipmakers like Samsung, Intel and TSMC use our technology, enabling the waves of innovation that help tackle the world’s toughest challenges.

Engineering
Veldhoven
20,000 employees

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