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Lead Customer Success Manager-Dutch

Posted 23 Mar 2024
Work experience
5 to 7 years
Full-time / part-time
Full-time
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. We are looking for talented professionals for the position of Lead Customer Success Manager, supporting the Dutch Market from our office in Dublin. The Lead Customer Success Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants. As a Lead Customer Success Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business.

Core Duties:

  • Maintain industry expertise and advise strategic client base given their unique environments (20%)
  • Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviours, and particular situation. (30%)
  • Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
  • Working with other departments to address and resolve merchant questions, concerns and issues. (10%)
  • Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)

Competencies:

  • Drive for Results
  • Negotiating
  • Approachability
  • Time Management
  • Customer Focus
  • Business Acumen
  • Listening

Job Requirements:

Fluent English is required for this position. Fluent Dutch is an advantage but not essential.

  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self motivated, target driven independent worker
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong Relationship Management Skills
  • Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Basic Qualifications:

Required:

  • Five+ years experience within a customer service, client relationship management environment or university degree plus three years experience.
  • 2+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment.
  • Bachelors Degree or equivalent work experience

Preferred:

  • 2+ years sales or business development experience in one or more of the following areas: internet company, financial institution, payments processor, or telemarketing firm.
  • Payments industry knowledge and experience is preferred, but an ability to learn quickly and communicate effectively within the business language of a market or vertical with a clear understanding of the complexities of the industry is a must.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal is een snelle veilige manier om online te betalen en betaald te worden. Het stelt rekeninghouders in staat geld over te maken zonder financiële details te hoeven delen, maar mèt de flexibiliteit om te betalen via de door hen gewenste betaalwijze. Met meer dan 90 miljoen rekeningen in 190 markten en 24 verschillende valuta, maakt PayPal ecommerce wereldwijd mogelijk.
In…


PayPal is een snelle veilige manier om online te betalen en betaald te worden. Het stelt rekeninghouders in staat geld over te maken zonder financiële details te hoeven delen, maar mèt de flexibiliteit om te betalen via de door hen gewenste betaalwijze. Met meer dan 90 miljoen rekeningen in 190 markten en 24 verschillende valuta, maakt PayPal ecommerce wereldwijd mogelijk.

In Nederland heeft één op de vier online kopers een PayPal-rekening en kun je al bij 36 procent van de Nederlandse webshops met PayPal betalen. Het bedrijf is opgericht in 1998 en gevestigd in Californië. Sinds 2002 is PayPal een eBay-onderneming en heeft lokale vestigingen in 18 landen. PayPal Benelux is gevestigd in Amsterdam. Meer informatie is beschikbaar via www.PayPal.nl.

Finance & Banking
Amsterdam
10,001 employees