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Sr. Installations & Maintenance Operator

Posted 25 Mar 2024
Work experience
2 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Do you have quite some electro technical experience obtained in the field or during your studies? And do you want to work closely with our important partners and installers to help maintain a good client relationship? Then the position of Senior Installation and Maintenance Operator might be the job for you!

WE ARE NEWMOTION

We are Europe’s largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. We do that by offering large scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service.

WHAT YOU WILL BE IN CHARGE OF

As part of a local operations team, in this role, you will be responsible for First Time Right delivery of our Charging Solutions for our business customers. Do you get your energy from setting up this process and fully owning it? Are you eager working closely with our installation partners, sales team, and the solution engineer in your own team, for happy customers? Then the Senior Installation & Maintenance Operator function is made for you! The installations and maintenance operator reports to our Operations Manager NL and BE and works together with our local Sales team and the other local Operations team members. You will be part of a team of 10 people and as an I&M Operator your working day is a success if all installations planned for the day are delivered as promised and all customers are happy and satisfied with their charging solution.

THIS IS HOW YOU'LL CONTRIBUTE

  • Preparing installations together with the customer, our partners and your own team making sure all lights are on green for First Time Right delivery of our Charging Solution;
  • Providing (remote) installation support to delivery teams of our partners during the on site activities and making sure services of our Charging Solutions are set up well. Both for happy customers!
  • Providing (remote) maintenance support when customers face a technical issue to their Charging Solution
  • Coordinating replacements of charge points in the field when remote or on-site repair is not possible;
  • Daily and weekly monitoring and reporting performance of NewMotion installation and service partners;
  • Building up the processes to deliver successful charging solutions to our Business customers and making sure we continuously improve!

THIS IS WHO YOU ARE

  • You have 2-3 years of working experience in a similar role in an international B2B market
  • You are highly motivated to deliver a top customer experience and simultaneously improve our daily operations;
  • You have got quite some (Electro)technical knowledge
  • You have the ability to communicate effectively with mechanics in the field as well as with colleagues in the office;
  • You are enthusiastic, proactive and can work independently;
  • You are able to differentiate between details and headlines whenever necessary, to give direction and make the right decisions;
  • Fluent in both Dutch and English is a must;
  • You are authentic & inclusive. As part of our team, we enjoy being down-to-earth and aim to have a positive outcome for everyone. We do this by creating trust – and trust comes from transparency, openness and by being up-front as a person.

BECOME PART OF THE CHANGE

  • Contribute to a more sustainable future;
  • Become an expert in e-mobility;
  • Work in an open and transparent culture with colleagues from all over the world;
  • Receive a competitive salary that fits your experience + bonus;
  • Receive a MacBook;
  • Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
  • Enjoy our fun weekly get-togethers (drinks), our annual winter and summer outing, NewMotion running team on the Dam tot Damloop, or any other event initiated by colleagues!

Being part of NewMotion is being part of a company that is focussing on the future and helps enable a cleaner generation. Everyone who works for NewMotion believes in our services and products and feels engaged with our mission and vision.
Working at NewMotion means..
- Working in a great work environment: NewMotion is a young organisation which means that…


Being part of NewMotion is being part of a company that is focussing on the future and helps enable a cleaner generation. Everyone who works for NewMotion believes in our services and products and feels engaged with our mission and vision.

Working at NewMotion means..
- Working in a great work environment: NewMotion is a young organisation which means that there is plenty of room for initiatives and personal development. Apart from the Friday drinks every week, there are also lot of social activities we do together with the whole organisations or within the different departments.
- Innovation: Since the industry we are operation in is very innovative and new NewMotion is working on new solutions every day in order in develop the smartest ways of charging.
- Working in a divers, international and young environment: People from all over the world are working at NewMotion. Also, the way we work together is quit informal and our organisation is very flat.

Automotive
Amsterdam
240 employees