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Customer Service Specialist

Posted 23 Mar 2024
Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
German (Fluent)
English (Fluent)

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Description

You will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. You are pro-active and provide solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet the company objectives.

Responsibilities:

  • Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
  • Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
  • Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
  • Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
  • Maintains service levels according to business prioritization
  • Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
  • Supports commercial strategies with Dow customers across multiple businesses.

Qualifications

  • Fluency in English and German required
  • At least a Bachelor's degree is required
  • Relevant experience in a comparable environment/organization is preferred
  • Capable of managing high demand and stressful situations
  • Great ability of multi-tasking and switching quickly between tasks
  • Excellent communication skills and able to build and maintain relationships
  • Solution-oriented and great interest in pro-actively solving issues/conflicts
  • Team-player

Dow Offers:

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
  • On-going learning opportunities within a diverse, inclusive and rewarding work environment
  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
  • The chance to work within a global company and interact with colleagues from around the world
  • Opportunities that spark your imagination and ignite your passion to help others

We are a global team of problem-solvers who create innovative products and solutions that contribute to solving the world’s most pressing challenges, such as the need for clean water, renewable energy, and the increasing agricultural productivity.

Chemical
Hoek
300 employees