Description
You will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. You are pro-active and provide solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet the company objectives.
Responsibilities:
- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.
Qualifications
- Fluency in English and German required
- At least a Bachelor's degree is required
- Relevant experience in a comparable environment/organization is preferred
- Capable of managing high demand and stressful situations
- Great ability of multi-tasking and switching quickly between tasks
- Excellent communication skills and able to build and maintain relationships
- Solution-oriented and great interest in pro-actively solving issues/conflicts
- Team-player
Dow Offers:
- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The chance to work within a global company and interact with colleagues from around the world
- Opportunities that spark your imagination and ignite your passion to help others